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Technical Support Analyst for Software Solutions

3 months ago

Toronto, Ontario, Canada NP Financial Full time
Position Overview

As a Technical Support Analyst at NP Financial, you will play a crucial role in assisting users who encounter challenges with software applications. Your expertise will help ensure smooth operations and enhance user experience.

Key Responsibilities
  • Assist Users: Address and resolve issues faced by users in utilizing software applications.
  • Training and Guidance: Offer training sessions and advice to users based on their specific challenges.
  • Documentation: Maintain a comprehensive log of problems and solutions to aid fellow support analysts.
  • Application Development: Collaborate in the redesign and enhancement of software applications.
  • Equipment Setup: Configure and install necessary equipment for employee use, ensuring proper setup of cables and software.
Qualifications
  • Education: Bachelor's degree or equivalent experience.
  • Experience: 1 to 2 years in a technical support role.
  • Employment Type: Permanent position.
  • Language: Proficiency in English is required.
  • Work Hours: 30 to 40 hours per week.