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Customer Care Specialist for Automotive Services
3 months ago
- Education: Other trades certificate or diploma
- Experience: Previous experience is considered an asset
As an Automotive Service Consultant, you will play a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues related to vehicle services.
Key Responsibilities- Manage customer inquiries and provide comprehensive information regarding services available.
- Clarify service types and associated costs to clients.
- Oversee the ordering of office supplies and maintain appropriate inventory levels.
- Conduct general administrative tasks to support service operations.
- Process customer payments efficiently.
- Coordinate and confirm service appointments for clients.
- Estimate costs for parts and labor necessary for vehicle maintenance and repairs.
- Order required parts and manage inventory effectively.
- Proficient knowledge of internet and online tools.
- Strong attention to detail.
- Ability to thrive in a fast-paced environment while managing tight deadlines.
- Punctual and reliable.
- Client-focused approach.
- Excellent interpersonal communication skills.
- Outstanding verbal and written communication abilities.
- Organized and dependable.
- Team-oriented with integrity and a quick learning ability.
- Comprehensive dental, health care, and vision care benefits.
- Group and life insurance coverage.
Employment Type: Permanent
Working Language: English
Weekly Hours: 42.5 hours
