Chief Business Analyst

4 weeks ago

Montreal, Quebec, Canada National Bank Full time
Job Title: Chief Business Analyst

Join National Bank as a Chief Business Analyst and be part of a dynamic team that drives business growth and transformation.

About the Role

We are seeking a seasoned business analyst to join our Strategy & Evolution team. As a Chief Business Analyst, you will act as a liaison between business teams and delivery teams, driving business growth and transformation through data-driven insights and strategic recommendations.

Key Responsibilities
  • Support product owners, business line partners, and IT teams in decision-making and deliverables
  • Define scope of processes to be optimized and proactively support business planning for different deliverables
  • Lead workshops with multiple stakeholders at various levels and expertise
  • Model current and target processes based on Bank mapping practices
  • Perform high-level, detailed impact analysis from all angles of the process with the help of experts
  • Apply best practices to identify and write business requirements (functional, non-functional, informational, transitional), understand their linkages, and ensure traceability
  • Define, identify user test scenarios, and support users in operational transfer
  • Make proposals for change management strategy to solution users
About the Team

Our IT team consists of over 2,300 experts who work in an agile, proactive, and collaborative way to seize opportunities, stay at the cutting edge of technology, and continuously improve processes.

In the Operations sector, you will be part of a large team and report to the Senior Manager, Strategy & Evolution. Our Strategy & Evolution team's mission is to support the transformation of operations and help develop operational excellence.

What We Offer
  • A hybrid work environment and flexible schedule
  • Opportunities for continuous development and internal mobility
  • Personalized training programs based on learning in action
  • Access to tools such as Data Academy, Language Training, Harvard Learning Centre, and coaching and mentoring coaching
Requirements
  • Industry-related university degree with several years of relevant experience
  • Good knowledge of ServiceNow and CSM/FSO
  • Participated in projects involving ServiceNow practices and platform
  • Business analysis skills in a technology-based ecosystem
  • ITIL and ServiceNow certifications are assets
  • Experience in end-to-end business process transformation, change management, and continuous improvement
  • Knowledge of business process improvement and mapping: modeling, BPMN, lean approach
  • Appreciate and foster contact with internal/user partner
  • Experience with test scenarios and user support
  • Strategic thinking, analytical, synthesis, and communication skills
  • Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence,...)
Languages

French

Skills

Banking, Business Impact Analysis, Business Process Improvement, Business Process Mapping, Communication, Digital literacy, Influence others, Information Analysis, Learning Agility, Meeting facilitation, Organization Skills, Problem Solving, Project Management, ServiceNow, ServiceNow FSO

Your Benefits

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
We're Putting People First

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.

We want to offer an accessible, barrier-free workplace to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us.

We welcome all candidates. What can you bring to our team? Come live your ambitions with us.

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