Salesforce Administrator

2 months ago

Kitchener, Ontario, Canada RideCo Full time
Job Title: Salesforce Administrator

We are seeking a skilled Salesforce Administrator to join our Technical Services team at RideCo, a leading provider of cloud-based software solutions for public transit agencies and fleet operators.

Key Responsibilities:
  • Act as a subject matter expert in Salesforce administration, setup, development, and maintenance.
  • Collaborate closely with cross-functional stakeholders to develop and implement high-quality solutions that drive efficiency and enhance business operations.
  • Provide technical expertise and support to team members across multiple Salesforce projects and enhancements.
  • Establish and implement change control and best practices for system maintenance, configuration, development, testing, and data integrity.
  • Manage Salesforce roles, profiles, sharing rules, workflows, and groups.
  • Prioritize, design, and facilitate successful implementation and adoption of new processes.
  • Participate in final acceptance testing, verifying with stakeholders, and deploying new functionality to production.
  • Train clients and create supporting technical and training documentation.
  • Write and manage technical documentation, including internal and external facing knowledge base articles.
  • Develop and maintain multiple experience cloud sites.
  • Develop and maintain sandbox environments, and create and test APEX code for automation.
Requirements:
  • Undergraduate or College degree in a technical field.
  • ~2+ years of experience with Salesforce configuration, support, and/or administration.
  • ~ Salesforce Administration Certifications.
  • ~ Experience with Salesforce flows and APEX automation development.
  • ~ A strong knowledge of query language, and experience with Salesforce formulas.
  • Must be available to travel to client sites within Canada and the US up to 20% of the time.
What We Offer:
  • Base Salary: $72K - $88K + performance-based bonus + stock options.
  • Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code.
  • Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more.

RideCo's software powers a diverse range of use cases, including paratransit, residential/suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process.

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