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Spa Operations Supervisor

2 months ago

Halifax, Nova Scotia, Canada BEAUTE LIA HAIR Full time
Position Overview

The Spa Operations Supervisor plays a crucial role in ensuring the seamless functioning of our wellness center. This position requires a blend of leadership, technical expertise, and customer service skills.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate
  • Experience: Minimum of 1 year and up to 2 years in a supervisory role
Key Responsibilities
  • Organize and schedule daily operations
  • Coordinate maintenance and repair tasks
  • Assist clients with special requirements
  • Act as the primary contact for emergency situations
  • Ensure the effective operation of all equipment and machinery
  • Monitor and evaluate service quality and productivity
  • Oversee the cleaning of specialized items
  • Order necessary materials and supplies
  • Address work-related issues, providing technical guidance and suggesting improvements
  • Supervise and schedule staff activities
  • Train employees on job responsibilities, safety protocols, and company standards
  • Handle customer inquiries and resolve complaints
  • Ensure compliance with health and safety regulations
Work Environment
  • Fast-paced and dynamic
  • Ability to work under pressure
Personal Attributes
  • Strong client focus
  • Highly organized
  • Effective team player
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week