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    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Establish methods to meet work schedules - Requisition food and kitchen supplies - Supervise and co-ordinate activities of staff who prepare and portion food - Ensure that food and service meet quality control standards - Maintain records of...

Food Service Supervisor

2 months ago


East St Paul, Canada DQ Grill & Chill Restaurant # 27470 Full time
About the Role

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at DQ Grill & Chill Restaurant #27470. As a key member of our management team, you will be responsible for overseeing the daily operations of our kitchen and ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of kitchen staff, including cooks, servers, and hosts/hostesses.
    • Establish and maintain a positive and productive work environment.
    • Develop and implement effective training programs to ensure staff are equipped to meet our high standards.
  • Food Preparation and Quality Control
    • Oversee the preparation and presentation of food to ensure it meets our quality standards.
    • Monitor inventory levels and manage stock to minimize waste and optimize profitability.
    • Implement and maintain effective food safety and sanitation procedures.
  • Customer Service and Relations
    • Ensure that all customers receive exceptional service and that their needs are met in a timely and professional manner.
    • Address customer complaints and concerns in a prompt and courteous manner.
  • Administrative and Financial
    • Prepare and submit reports on sales, inventory, and labor costs.
    • Manage cash and make change as needed.
    • Maintain accurate records of inventory, sales, and labor costs.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a food service or related industry.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and make decisions quickly.
    • Strong problem-solving and conflict resolution skills.
    • Ability to maintain confidentiality and handle sensitive information.
Work Conditions and Physical Capabilities
  • Fast-paced environment.
  • Work under pressure.
Personal Suitability
  • Client focus.
Support for Indigenous People
  • Participates in a government or community program or initiative that supports Indigenous people.
  • Offers mentorship, coaching, and/or networking opportunities for Indigenous workers.
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations.
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers.