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Operations Manager

2 months ago

CarletonsurMer, Quebec, Canada Comfort Inn & Suites Full time
About the Role

We are seeking an experienced Operations Manager to join our team at Comfort Inn & Suites. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities
  • Leadership and Management
    • Develop and implement strategic plans to drive business growth and improve operational efficiency
    • Lead and manage a team of staff to achieve business objectives
    • Collaborate with department heads to ensure alignment and effective communication
  • Financial Management
    • Develop and manage budgets to ensure financial stability and growth
    • Monitor and analyze financial performance to identify areas for improvement
    • Make informed decisions to optimize resource allocation
  • Customer Service and Quality
    • Ensure exceptional customer service standards are maintained
    • Monitor and address customer complaints and feedback
    • Develop and implement quality improvement initiatives
  • Operational Efficiency
    • Identify and implement process improvements to increase efficiency and productivity
    • Develop and maintain relationships with suppliers and vendors
    • Ensure compliance with all relevant laws and regulations
Requirements
  • Education
    • Bachelor's degree in Business Administration, Hospitality, or related field
  • Experience
    • Minimum 2 years of experience in a senior operations or management role
  • Skills
    • Excellent leadership and communication skills
    • Strong analytical and problem-solving skills
    • Ability to work in a fast-paced environment
    • Proficiency in MS Office and other relevant software
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment