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Customer Service Representative

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Etobicoke, Ontario, Canada Giant Tiger Full time

**Job Summary**

Giant Tiger is seeking a highly motivated and customer-focused Grocery Associate to join our team in Etobicoke, ON. As a Grocery Associate, you will play a key role in providing exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our customers.

**Key Responsibilities:**

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a high level of product knowledge, including being aware of promotions, sales, and new products.
  • Ensure a high level of store appearance and maintenance, including restocking shelves, facing merchandise, and maintaining a clean and organized store environment.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
  • Work collaboratively with other team members to achieve sales goals and provide a positive shopping experience for customers.

**Requirements:**

  • Strong customer service skills, with the ability to work effectively with customers from diverse backgrounds.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
  • Ability to handle a variety of tasks in a fast-paced environment, with a high level of energy and enthusiasm.
  • Attention to detail, with a focus on maintaining a high level of accuracy and quality in all aspects of the job.

**Physical Demands:**

  • Regularly required to stand and/or walk, with the ability to lift and/or move up to 18 kg (40 lbs.).
  • Regularly required to bend, twist, and squat, with the ability to perform tasks involving firm grasping and repetitive hand motions.
  • Regularly required to reach above shoulder height and below waist level, with the ability to operate equipment, including using a ladder.