Senior Manager, IT Service Management
5 days ago
CAE is seeking a highly motivated Senior Manager, IT Service Management to lead our IT service management team and champion the ongoing implementation and evolution of service management processes.
Key Responsibilities:- Lead a team of technologists and leaders in the areas of platform administration, process engineering, service transformation, service management, metrics, and reporting.
- Develop a team and define roles and responsibilities.
- Provide direction and goal setting on strategy and operations.
- Promote and champion the benefits of Incident, Problem, Change, Knowledge, and Event Management.
- Lead continuous service improvement and ongoing process maturity through regular reviews of the process and tools, reporting, and through regular engagement with partners.
- Drive and measure customer satisfaction across all platform partners and users.
- Ensure all service management processes enable service agility.
- Establish and execute a framework for measuring and reporting relevant operational KPIs in support of business objectives.
- Bachelor's or Master's degree in Computer Science or related field AND a minimum of 5 years of relevant experience OR; equivalent combination of experience, training, and/or education.
- 5+ years experience in ITSM and/or Information Technology.
- Experience driving the adoption of ITSM best practices.
- Experience developing strategies and roadmaps for operational excellence.
- Expert knowledge of ITIL framework and managing transformation and ongoing operations of Service Management processes.
- Experience in producing reports based on metrics and key performance indicators.
- Able to guide and support ITSM processes and/or service improvement efforts by cultivating strong collaborative working relationships with cross-functional teams.
- Working knowledge of ServiceNow.
- Working knowledge of change management methodology.
- An environment where your initiatives will be recognized and valued.
- The opportunity to travel internationally.
- The opportunity to work on a variety of projects on a multidisciplinary team.
- The opportunity to represent the organization at external conventions and conferences.
- The possibility to work from home occasionally.
- Flexible schedules.
- Attractive employee benefits.
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Senior IT Infrastructure Manager
3 weeks ago
Montreal, Quebec, Canada Fed IT Full timeAbout the Role:Fed IT is seeking a highly skilled Senior Systems Administrator to join our team. As a Senior Systems Administrator, you will be responsible for managing and maintaining the company's IT infrastructure, ensuring the performance and reliability of our virtual environment.Key Responsibilities:Administer and manage the VMware vSphere and vSan...
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Senior IT Infrastructure Manager
3 weeks ago
Montreal, Quebec, Canada Fed IT Full timeAbout the Role:Fed IT is seeking a highly skilled Senior Systems Administrator to join our team. As a Senior Systems Administrator, you will be responsible for managing and maintaining the company's IT infrastructure, ensuring the performance and reliability of our virtual environment.Key Responsibilities:Administer and manage the VMware vSphere and vSan...
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Senior IT Infrastructure Manager
3 days ago
Montreal, Quebec, Canada Fed IT Full timeIT Career Opportunities at Fed IT We are seeking a highly skilled Senior Systems Administrator to join our team at Fed IT, a recruitment agency specializing in IT professions. As a Senior Systems Administrator, you will play a key role in the delivery of IT services to our clients. **Job Summary** The Senior Administrator - Network and Telecommunications...
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Senior IT Infrastructure Manager
3 days ago
Montreal, Quebec, Canada Fed IT Full timeIT Career Opportunities at Fed IT We are seeking a highly skilled Senior Systems Administrator to join our team at Fed IT, a recruitment agency specializing in IT professions. As a Senior Systems Administrator, you will play a key role in the delivery of IT services to our clients. **Job Summary** The Senior Administrator - Network and Telecommunications...
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Senior IT Infrastructure Manager
2 weeks ago
Montreal, Quebec, Canada Fed IT Full timeJob Description**Fed IT** is seeking a highly skilled Senior Systems Administrator to join our team. As a key member of our IT infrastructure team, you will be responsible for the administration and management of our VMware vSphere and vSan infrastructure, ensuring the performance and reliability of our virtual environment.Key Responsibilities:Administer and...
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Senior IT Infrastructure Manager
2 weeks ago
Montreal, Quebec, Canada Fed IT Full timeJob Description**Fed IT** is seeking a highly skilled Senior Systems Administrator to join our team. As a key member of our IT infrastructure team, you will be responsible for the administration and management of our VMware vSphere and vSan infrastructure, ensuring the performance and reliability of our virtual environment.Key Responsibilities:Administer and...
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Senior Manager, IT Service Management
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Montreal, Quebec, Canada CAE Full timeJob Title: Senior Manager, ITSMCAE is seeking a highly motivated Senior Manager, IT Service Management to lead the development and implementation of IT service management processes across the organization.Key Responsibilities:Lead a team of technologists and leaders in IT service management, process engineering, and service transformation.Develop and...
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Senior Manager, IT Service Management
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Montreal, Quebec, Canada CAE Full timeJob Title: Senior Manager, ITSMCAE is seeking a highly motivated Senior Manager, IT Service Management to lead the development and implementation of IT service management processes across the organization.Key Responsibilities:Lead a team of technologists and leaders in IT service management, process engineering, and service transformation.Develop and...
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Senior Manager, IT Service Management
2 hours ago
Montreal, Quebec, Canada CAE Full timeJob Title: Senior Manager, ITSMCAE is seeking a highly motivated Senior Manager, IT Service Management to lead our IT service management team and champion the ongoing implementation and evolution of service management processes.Key Responsibilities:Develop and enhance an enterprise IT Service Management and IT Operations Management strategy and roadmap to...
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Senior Manager, IT Service Management
4 days ago
Montreal, Quebec, Canada CAE Full timeJob Title: Senior Manager, ITSMCAE is seeking a highly motivated Senior Manager, IT Service Management to lead the development and implementation of IT service management processes across the organization.Key Responsibilities:Lead a team of technologists and leaders in the areas of platform administration, process engineering, service transformation, service...
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Senior Manager, IT Service Management
4 days ago
Montreal, Quebec, Canada CAE Full timeJob Title: Senior Manager, ITSMCAE is seeking a highly motivated Senior Manager, IT Service Management to lead the development and implementation of IT service management processes across the organization.Key Responsibilities:Lead a team of technologists and leaders in the areas of platform administration, process engineering, service transformation, service...
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User Services IT Manager
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User Services IT Manager
3 weeks ago
Montreal, Quebec, Canada Fed IT Full timeAre you ready to take on a new professional opportunity?As an expert in systems administration, you understand the importance of delivering exceptional user support. At Fed IT, we pride ourselves on our commitment to excellence, performance, and a supportive work environment. Take a moment to explore this exciting role; your next career move could be just a...
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IT Manager
2 weeks ago
Montreal, Quebec, Canada Fed IT Full timeJob Summary:We are seeking an experienced IT Manager - User Services to lead our technical services team. As a key member of our IT department, you will be responsible for overseeing the delivery of user support services, including troubleshooting, installations, and inventory management.Key Responsibilities:Supervise a team of four technicians and a...
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IT Manager
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Montreal, Quebec, Canada Fed IT Full timeJob Summary:We are seeking an experienced IT Manager - User Services to lead our technical services team. As a key member of our IT department, you will be responsible for overseeing the delivery of user support services, including troubleshooting, installations, and inventory management.Key Responsibilities:Supervise a team of four technicians and a...
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Technical Services Manager
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Montreal, Quebec, Canada Fed IT Full timeJob DescriptionWe are seeking an experienced IT Manager - User Services to join our team at Fed IT. As a key member of our IT department, you will be responsible for overseeing the delivery of technical services to our users.Key Responsibilities:Supervise a team of four technicians and a technical support coordinator, providing user support across several...