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Life Insurance Operations Specialist
3 months ago
Position Overview:
As a Life Insurance Operations Specialist, you will be expected to possess a deep understanding of insurance and living benefits products, practices, and processes.
Key Attributes:
We are looking for a strong communicator with excellent verbal and written skills. Your self-motivation will enable you to work effectively both independently and as part of a team.
Role Purpose:
Reporting directly to the Operations Manager within the Wealth Management division, your primary responsibility will be to collaborate closely with advisors in the development and management of their client portfolios.
Core Responsibilities:
- Assist advisors in fulfilling all service model actions for clients, covering pre-sale, issuance, and post-issue modifications.
- Support advisors in placing new business effectively.
- Prepare underwriting requirements for advisors, managing the underwriting process through to completion.
- Draft new insurance contracts for client distribution.
- Maintain and input data into the Customer Relationship Management (CRM) system - EPIC platform.
- Address any post-issue policy change requests from clients, including beneficiary changes, face amount adjustments, disbursements, and death claims.
- Respond promptly to advisor inquiries and concerns.
- Manage client resolutions, including complaint handling and error correction.
- Foster and maintain strong relationships with advisors and internal teams while ensuring confidentiality.
- Provide support and backup for fellow Life Insurance Coordinators.
Qualifications:
- A minimum of 3-5 years of experience in the Insurance Industry.
- Extensive knowledge of Life insurance and Living benefits products.
- Experience with insurance carrier products and illustration software.
- Familiarity with insurance carrier application procedures.
- A University Degree or College Diploma is preferred.
- Possession of an Individual Agent License (LLQP) is an asset.
- Demonstrated problem-solving abilities.
- Proficient in Microsoft Office Suite.
- Exceptional communication skills, both written and verbal.
- Strong prioritization skills, flexibility, and the ability to thrive in a fast-paced environment.
- Attention to detail and a commitment to accuracy are essential.
- Client confidentiality is paramount.
- Ability to work independently and demonstrate self-motivation.
- This position is subject to background checks, including credential, employment, credit, criminal, and reference checks.
About Cowan Insurance Group:
Cowan Insurance Group is a Canadian-owned and operated independent insurance brokerage and consulting firm. We are committed to delivering real value to our clients. With over 500 employees across six locations in Canada, we have been recognized as one of Canada's Best Managed Companies since 2012.
Our Services:
- Providing insurance and risk management solutions to businesses, organizations, and individuals.
- Advising on and creating retirement, group benefits, disability management, and international benefits programs for employee groups.
- Offering wealth and asset management, as well as financial and succession planning services to individuals, with a specialization in property, casualty, and credit insurance.
What Makes Us Unique:
Integrity: Our core values drive our award-winning workplace culture and our commitment to helping clients, employees, and communities thrive.
Innovation: We value your passion, drive, and creativity. The work is fast-paced, meaningful, and complex.
Growth: We believe in your potential and offer learning opportunities and mentoring to help you develop your expertise.
Benefits:
- Competitive salary.
- Immediate participation in our comprehensive benefits plan.
- Company-matched Retirement Savings Plan.
- Company-sponsored training and development courses.
- Community involvement opportunities.
- Hybrid work environment.
Equal Opportunity Employer:
We are committed to diversity and inclusion. Employee candidates will be selected based on their technical qualifications, knowledge, and experience, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, disabilities, age, marital status, family status, or public assistance records.
