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Safety Operations Officer
2 months ago
Role Overview:
The primary objective is to provide exceptional customer service to clients by proactively identifying opportunities to assist and support. This role is essential in ensuring that property regulations and standards are upheld by maintaining a highly visible and reassuring presence through assigned patrols and duties. The successful candidate will deter crime and undesirable activities, contributing to a safe and welcoming environment. Flexibility to work various shifts, including days, evenings, nights, and weekends, is required.
Key Responsibilities:
- Deliver exemplary service to customers and clients, addressing safety concerns, medical emergencies, and other incidents as needed.
- Ensure compliance with property standards, rules, and regulations in a fair manner.
- Conduct visible patrols of designated areas and engage positively with clients.
- Collaborate closely with other departments, particularly Guest Services, to address and resolve customer issues.
- Remain alert for signs of criminal or suspicious behavior and take appropriate action as per operational guidelines.
- Be prepared to respond to incidents of crime, disturbances, fires, and other emergencies as outlined in Standard Operating Procedures (SOP) and Emergency Response Plans.
- When authorized, respond to crimes and ensure that law enforcement is contacted.
- Report and address hazards or deficiencies observed during duty.
- Conduct daily inspections of fire safety equipment and escalators.
- Provide first aid, CPR, or AED support during medical emergencies until professional help arrives.
- Maintain a detailed logbook and prepare incident reports using the standard reporting program.
- Manage trespassers and unauthorized individuals on the property, enforcing the Trespass to Property Act fairly and safely.
- Support the Health and Safety program to prioritize occupational safety across all operations.
- Carry out after-hours lock-up and morning opening procedures.
- Complete the Serve and Secure program with annual recertification.
- Follow procedures related to building operating hours and traffic management.
- Perform additional duties as assigned.
Required Skills:
- Strong interpersonal skills and a collaborative team player.
- Focused on customer service excellence.
- Effective verbal and written communication skills.
- Demonstrated sound judgment and decision-making abilities.
- Ability to navigate diverse settings with tact and diplomacy.
- Capacity to thrive in a dynamic, fast-paced environment.
- Solid understanding of emergency protocols and standard operating procedures.
- Competence in maintaining and enforcing access control measures.
Qualifications:
- Post-secondary education in Law Enforcement/Security or a related field.
- At least one year of experience in security within a retail environment is preferred.
- Valid Provincial Security License is mandatory.
- Current CPR/First Aid Certification is required.
- Familiarity with the Trespass to Property Act.
- Knowledge of the Occupational Health and Safety Act.
- WHMIS and other safety training are advantageous.
- Understanding of relevant federal, provincial, and municipal regulations.
- Proficient in digital tools (Microsoft Office, Google Suite).
- Previous experience in customer service is a definite plus.
- Knowledge of crowd management during emergencies is beneficial.
Why Consider This Opportunity:
At Cadillac Fairview, we have a long-standing commitment to transforming communities. We offer more than just a workplace; we are dedicated to developing leaders at every level. Our organizational culture fosters collaboration with top professionals, providing a supportive environment for personal and professional growth. We recognize and reward values-driven behavior and outstanding performance with a competitive benefits package, including comprehensive health benefits and a pension plan. Imagine being part of a team where your contributions truly matter.
Our actions and decisions are guided by our core values, which emphasize achieving results through consistent and principled behavior.
Do you align with our values?
- Aim Higher – we strive to exceed expectations.
- Own Your Expertise – we empower ourselves and each other.
- Collaborate Effectively – we bring the right people together to achieve the best outcomes.
- Engage with Empathy – we consider the needs of others with objectivity.
- Embrace Change – we adapt and learn from change.
At Cadillac Fairview, you will join a diverse and award-winning team where your skills and dedication to excellence are valued and respected.
Cadillac Fairview is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
