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Food Service Manager
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Access Services Manager
1 month ago
Mount Allison University is seeking a highly skilled and experienced Access Services Manager to join our team. As a key member of the library's leadership team, the Access Services Manager will be responsible for leading the Access Services department and providing direction for print and digital resource sharing services.
Key Responsibilities:- Lead the day-to-day operations of the Access Services department, including accurately maintaining patron records, circulation of traditional and non-traditional resources, course reserves, resource sharing, stacks and materials maintenance, and creating and maintaining displays and other promotions.
- Hire, train, supervise, and assess the work of AS staff, including developing and maintaining up-to-date onboarding, training, procedures, and policy manuals, and coordinating the daily work of staff members.
- Provide a knowledgeable and welcoming first point of contact for patrons, engaging with users in-person, online, or by phone, and resolving or referring questions or issues using good judgment following established guidelines and best practices.
- Develop and maintain a high degree of comfort with Alma analytics and other collection management and patron account tools, and stay current on, implement, and recommend best practices and platforms in access services and resource sharing.
- Assist librarians in assessing user needs and recommending new policies, services, programs, and procedures to enhance the learning and user experience for all library patrons.
- Participate as a member of the library leadership team and represent the library on relevant external committees, and participate in other professional development opportunities and library committees as appropriate.
- A university degree, and a minimum of 3 years' library experience required, with training and knowledge of library science principles and practices, preferably in an academic environment.
- Strong oral and written communication and interpersonal skills, with a strong service orientation and adaptability to meet the needs of a diverse user population.
- Experience with Library ILS (Alma preferred) and proficiency with Microsoft Office, with the ability to learn and implement new technologies and platforms.
- Attention to detail and the ability to prioritize and switch between multiple tasks in a fast-paced environment, with the ability to manage projects from start to finish.
