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Safety Operations Officer
2 months ago
Role Overview:
The primary responsibility of this position is to deliver exceptional customer service to clients by proactively identifying opportunities to assist and support. This role is crucial in ensuring that property regulations and standards are upheld by maintaining a highly visible and reassuring presence through assigned patrols and post duties. The successful candidate will serve as a deterrent to criminal activity and contribute to a safe and welcoming environment. The candidate will be required to work various shifts, including days, evenings, nights, and weekends.
Key Responsibilities:
- Deliver exemplary service to customers and clients, addressing safety concerns, medical issues, or emergencies as needed.
- Ensure compliance with and enforce property standards, rules, and regulations fairly and reasonably.
- Safeguard the property by conducting visible patrols of designated areas and engaging positively with clients consistently.
- Collaborate closely with other departments, particularly Guest Services, to enhance customer service support and resolve client concerns or complaints.
- Stay alert for signs of criminal or suspicious behavior and take appropriate actions as per established guidelines.
- Be prepared to respond to incidents of crime, disturbances, fires, and other emergencies as outlined in Standard Operating Procedures (SOP) and Emergency Response Plans.
- When authorized, respond to incidents that have occurred and ensure that law enforcement is contacted as necessary.
- Report and follow up on any hazards or deficiencies observed during duty.
- Conduct daily inspections of fire safety equipment and escalators.
- Respond to medical emergencies and provide first aid, CPR, or AED assistance until professional medical help arrives.
- Maintain a detailed logbook and prepare incident reports using the company’s standard reporting software.
- Address trespassers and unauthorized individuals on the property in a fair and safe manner, enforcing the Trespass to Property Act.
- Support the Health and Safety program to prioritize and effectively practice occupational safety across all operational areas.
- Conduct after-hours lock-up and morning openings as required.
- Complete the company’s Serve and Secure program with annual recertification.
- Follow procedures related to building operating hours and traffic management.
- Perform additional duties as assigned.
Required Skills and Attributes:
- Strong interpersonal skills and a collaborative team player.
- Focused on delivering excellent customer service.
- Effective communicator, both verbally and in writing.
- Demonstrates sound judgment, discretion, and decision-making abilities.
- Capable of using tact and diplomacy in various situations.
- Able to thrive in a dynamic, fast-paced environment.
- Solid understanding of emergency protocols and standard operating procedures.
- Proficient in maintaining and enforcing access control measures.
Qualifications for Success:
- Post-secondary education in Law Enforcement/Security or a related field.
- A minimum of one year of experience in security within a shopping center environment is preferred.
- A valid Provincial Security License is mandatory.
- Current CPR/First Aid Certification is required.
- Familiarity with the Trespass to Property Act.
- Knowledge of the Occupational Health and Safety Act.
- WHMIS and other safety training are advantageous.
- Understanding of relevant federal, provincial, and municipal regulations.
- Proficient digital literacy (Microsoft Office, Google Suite) is essential.
- Previous experience in a customer service role is a significant asset.
- Knowledge of crowd management during emergencies and events.
Why Choose Cadillac Fairview:
At Cadillac Fairview, we have been enhancing communities for many years. We are more than just our properties; we are cultivating leaders at every level. We provide engaging work, a positive organizational culture, opportunities for collaboration with industry leaders, and support for your professional growth and development. We recognize values-driven behavior and outstanding performance with a competitive rewards package that includes comprehensive benefits and pension plans. Imagine a workplace where you can truly make an impact.
At Cadillac Fairview, our daily actions and key business decisions are guided by our core values. Achieving results is important to us, and we do so through behaviors that align with our values.
Do you resonate with our values?
- Aim Higher – we strive to exceed expectations.
- Own Your Expertise – we empower ourselves and each other.
- Collaborate Effectively – we bring the right people together to achieve the best outcomes.
- Engage with Empathy – we consider the needs of others objectively.
- Embrace Change – we drive, learn from, and adapt to change.
At Cadillac Fairview, you will join a diverse community and an award-winning team where your talent and commitment to excellence are valued and respected.
Cadillac Fairview is an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace.
