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Cable Sales Representative

2 months ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Entry-Level Cable Sales Agent

We are seeking a highly motivated and customer-focused Entry-Level Cable Sales Agent to join our team at Mass Markets. As a Cable Sales Agent, you will be responsible for acquiring new customers, upselling existing ones, and providing exceptional customer service.

Key Responsibilities:
  • Make outbound calls to prospects and customers to acquire new customers and upsell existing ones.
  • Provide exceptional customer service and resolve customer issues in a timely and professional manner.
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Research systems to find missing information and coordinate with other departments to resolve issues as applicable.
  • Utilize systems and technology to complete account management tasks.
  • Accurately document and process customer orders in appropriate systems.
  • Follow all required scripts, policies, and procedures.
  • Comply with requirements surrounding confidential information and personal information.
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
  • Adhere to all attendance and work schedule requirements.
Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • The ability to evaluate, troubleshoot, and follow-up on customer issues.
  • An aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.
Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
  • State or Federal work experience.
Compensation and Benefits:

We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage options, paid time-off, regular raises, advancement opportunities, and a fun, engaging work environment.

Our employees also enjoy a range of perks, including cash and prize contests, a casual dress code, and opportunities for professional growth and development.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment:
  • Must be authorized to work in their country of residence (The United States or Canada).
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mass Markets to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources.

Equal Opportunity Employer:

At Mass Markets, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.

All aspects of employment at Mass Markets are based solely on a person's merit and qualifications.

Mass Markets maintains a work environment free from discrimination, one where employees are treated with dignity and respect.

All employees share in the responsibility for fulfilling Mass Markets' commitment to a diverse and equal opportunity work environment.

Mass Markets does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

Mass Markets will not tolerate discrimination or harassment based on any of these characteristics.

We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

In addition, it is the policy of Mass Markets to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.