IT Support Specialist
2 weeks ago
Job Title: IT Support Specialist
Job Summary: We are seeking an experienced IT Support Specialist to join our team at Fed IT. As an IT Support Specialist, you will be responsible for providing level 1 and 2 support to users on service incidents, including IT, printing, and end-user connectivity.
Key Responsibilities:
- Provide level 1 and 2 support to users on service incidents
- Provide on-site or remote assistance
- Perform technical interventions, analyze causes, and provide escalation services for all workstations and network connectivity
- Configure, install, and prepare laptops, desktops, and other peripherals
- Create and document procedures for users
- Repair or change computer components on PCs or laptops
Requirements:
- Degree in computer science or equivalent
- At least 3 years' experience in a similar position
- Experience with Microsoft Windows 10/11 environments and the Office suite
- Knowledge of CAD software (Autodesk, Catia, Altair), an asset
- Basic knowledge and experience of networking tools: LAN, WAN, VPN, and wireless
- Knowledge of Active Directory administration techniques (user creation/deletion, profiles, connection scripts)
What We Offer:
- Competitive salary
- Benefits (group insurance, retirement savings, sick days)
- Flexible working conditions
- 3 weeks' vacation
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