IT Support Specialist

2 weeks ago


Varennes, Quebec, Canada Fed IT Full time

Job Title: IT Support Specialist

Job Summary: We are seeking an experienced IT Support Specialist to join our team at Fed IT. As an IT Support Specialist, you will be responsible for providing level 1 and 2 support to users on service incidents, including IT, printing, and end-user connectivity.

Key Responsibilities:

  • Provide level 1 and 2 support to users on service incidents
  • Provide on-site or remote assistance
  • Perform technical interventions, analyze causes, and provide escalation services for all workstations and network connectivity
  • Configure, install, and prepare laptops, desktops, and other peripherals
  • Create and document procedures for users
  • Repair or change computer components on PCs or laptops

Requirements:

  • Degree in computer science or equivalent
  • At least 3 years' experience in a similar position
  • Experience with Microsoft Windows 10/11 environments and the Office suite
  • Knowledge of CAD software (Autodesk, Catia, Altair), an asset
  • Basic knowledge and experience of networking tools: LAN, WAN, VPN, and wireless
  • Knowledge of Active Directory administration techniques (user creation/deletion, profiles, connection scripts)

What We Offer:

  • Competitive salary
  • Benefits (group insurance, retirement savings, sick days)
  • Flexible working conditions
  • 3 weeks' vacation

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