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Operations Leadership

2 months ago

Winnipeg, Manitoba, Canada Bison Transport Full time

Job Summary:

The Operations Leadership - Weekend Shift role is a critical position at Bison Transport, responsible for overseeing the performance of the Weekend Operations teams in all regions. This leader will be responsible for upholding corporate policy, procedure, direction, and culture while managing the performance of the Weekend Operations teams.

Key Responsibilities:

  • Leadership and People Development:
    • Involves the general and specific training of all new and current Weekend Operations staff.
    • Documentation of issues and action taken are imperative.
    • Participate in and promotion of cross-functional and cross-regional training for team members.
    • Focus on self-development including an annual Individual Development Plan (IDP).
    • Develop and maintain own RTM as well as those of assigned staff.
  • Staffing:
    • Monitor and identify coverage and performance issues.
    • Interviewing and hiring of office employees.
    • Ongoing recorded evaluation of employees' performance and providing information necessary to contribute to the employee's performance evaluation.
    • Communicating employee performance to the employee.
    • Leading performance management initiatives for assigned staff.
    • Ensure weekend schedules in all regions meet the needs of the operation.
    • Ramp up and scale down staffing levels based on business demand.
    • Redeploy/assign staff to support other regions or departments as required.
  • Operations:
    • Direct and indirect leadership of dispatch, planning, customer service, LCV, Reefer, City, LTL, ABL, IM, and customs business processes.
    • Work with other operations managers, supervisors, and team leads to ensure the following:
    • Understanding workload and responsibilities of all Weekend Operations staff in all regions and managing performance expectations.
    • Work with the operations team to achieve regional goals.
    • Establish weekend-specific metrics in addition to departmental ones to measure business performance on the weekend.
    • Identify process gaps and create solutions to move forward and address.
    • Provides escalation support for all regions.
    • Coaching staff as required.
  • Communication:
    • Monitor all incoming and outgoing communication to ensure effective and timely communication between operational business units, drivers, and between regions.
    • Ensure regular personnel are handling calls/messages/chats in a timely and effective manner.
    • Personally handle calls/messages whenever a situation requires it.
    • Ensure DIMS items are entered appropriately so fleet teams can follow-up in a timely manner.
    • Continually work to improve both internal and external customer communication.
    • Consistent communication with daytime operations to evaluate and improve operations on both shifts.
    • Actively involved in new customer set-ups.
    • Actively involved in tracking and tracing for specific customers as needed.
    • Create and provide a daily forecast and recap (previous) to share out for all regions and department leaders required.
    • Provide weekly a Sr level summary of previous weekends' operations including Wins, Challenges, ongoing projects, etc.
  • Project Implementation:
    • Participation in the setup of new initiatives and evaluation of how they affect the night teams.
    • Consistently looking at and instituting ways to improve Night Operations in all regions.
    • Promote and support existing Bison project initiatives to ensure alignment for evening staff.
  • Travel:
    • Periodically travel to each region to evaluate the performance of the region and team members.
    • Assist in the setup of new initiatives.
    • Develop best practices to ensure the tools are used effectively by night staff.
    • Provide support for the operation as needed.
  • Other:
    • Any other duties that may be assigned from time to time, on a daily or permanent basis.

Requirements:

  • Previous operations leadership leading day-to-day operations would be considered an asset.
  • Transportation industry experience would be considered an asset.
  • Desire and ability to lead and influence individuals from several business units and geographic locations.
  • Bison experience is an asset in areas including but not limited to, Operations, Logistics, and Intermodal.
  • Exceptional ability to multitask in a fast-paced environment.
  • Superior interpersonal and communication skills.
  • Excellent team player, with strong attention to detail, and a keen sense of timelines.
  • Computer proficient, skilled at reviewing and organizing data to gain and provide insight.
  • Proven ability to apply continuous improvement principles and processes.

Shift Available: Friday - Monday