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Insurance Branch Manager

2 months ago

Ottawa, Ontario, Canada BrokerLink Full time

About BrokerLink

We're a leading insurance brokerage with a strong commitment to our values: integrity, respect, customer-driven mindset, excellence, and generosity. Our diverse and inclusive work environment is built on these principles, ensuring a respectful and inclusive space for all.

Our Culture

We're looking for like-minded individuals who share our passion for delivering exceptional customer service and embodying professionalism. We invest in our team members' growth and success, offering opportunities to develop and thrive in a dynamic environment.

Our Perks

  • Flexible health and dental insurance benefits package
  • Personal spending allowance for a healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • 'Dress for your day', dress according to your daily schedule
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year
  • Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023

The Role

We're seeking a Branch Manager, Personal Insurance to join our team and work out of our Ottawa-Cyrville office in Eastern Ontario Region, on a Permanent FT basis.

Key Responsibilities

  • Build and lead a highly engaged team
  • Drive growth and deliver second-to-none customer experience
  • Work with your management team and peers to develop business strategies which deliver outperformance
  • Implement and execute on these plans by leveraging your team's talents and skills sets and through regional collaboration
  • Contribute to driving growth and brand awareness in your Territory, by planning and driving marketing initiatives
  • Accountable for overall recruiting and staffing of your team
  • Responsible for managing, coaching, and developing your team. This includes conducting regular one-on-one meetings with direct reports and proactively managing succession plans for the team
  • Building and executing Engagement Action Plans. Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions
  • Responsible for ensuring that quality of service meets expected standards
  • Examine customer experience and implement tools and programs to enhance their experience
  • Analyze and resolve service and sales problems and follow up with clients on escalated issues as required
  • Develop and maintain strong working relationships with our key insurer partners
  • Assist in preparing and monitoring all branch level operating and expense budgets

Requirements

  • Leadership and management experience in insurance brokerage operations
  • Strong track record of leading highly engaged teams across multiple locations
  • Experience leading in a hybrid environment
  • Understand the needs of the customer (internal and external)
  • Strong communication and negotiation skills
  • Strong team player and collaborator
  • College or university degree in related area or commensurate work experience
  • Management of projects or initiatives outside of daily areas of responsibilities with multiple stakeholders
  • Analytical and problem-solving abilities; develops optimal solutions that maximize organizational performance
  • Required to travel within the Region as needed
  • Being bilingual in English and French is an asset