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Retail Sales and Customer Service Team Lead

2 months ago

Windsor, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to lead and oversee the overall success of our Retail Sales and Customer Service teams in a Canadian Bank branch.

Key Responsibilities:

  • Lead and drive a customer-focused culture throughout the team to deepen client relationships
  • Assist with building and strengthening existing and new customer relationships by providing financial advice and customer service
  • Coach the team to success, both on an individual basis and for the Branch/Bank
  • Be results-driven and highly engaged when dealing with staff, customers, and partners

Requirements:

  • Experience as a people manager and the ability to engage the team
  • Experience in personal banking and sales management
  • Demonstrated ability to build strong relationships focused on providing a great client experience and growing relationships with existing Bank customers
  • A license to sell mutual funds and a CIFP Diploma in Financial Planning (or Bank recognized equivalent)
  • Satisfied the educational requirements to act as Alternate Branch Compliance Officer

What's in it for you?

  • A key leadership role with a comprehensive compensation plan
  • The ability to make a lasting impact on both the branch staff and customers
  • An inclusive culture where we value and recognize employees' contributions

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and communities achieve success through a broad range of advice, products, and services. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.