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Lead Sales Associate

2 months ago

Burlington, Ontario, Canada Carter's, Inc Full time
About Carter's, Inc.

Carter's, Inc. is a leading North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. We are the #1 most-purchased children's clothing brand, and we've become an industry leader by providing quality products and lasting careers for our team members.

Job Summary

We are seeking a Part-Time Supervisor to join our team. As a Part-Time Supervisor, you will be the first face of the brand for growing families, congratulating new parents and grandparents, introducing our new baby essentials, and helping prep for the first day of school. You will foster a welcoming and inclusive environment, value and optimize skills and talents, and continually educate yourself and others on product styles, features, and benefits.

Key Responsibilities
  • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Maintain a genuine customer focus on the sales floor
  • Foster a positive, safe, and inclusive environment for employees and customers
  • Consistently model service standards and omni-channel experience while coaching others to success
  • Lead and execute an assigned business focus area through planning and detailed follow through
  • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
  • Utilize customer feedback to identify areas of opportunity to implement actions to drive results
  • Build customer loyalty through Company-sponsored programs
  • Offer consistent, in-the-moment feedback to store team and raise performance concerns to Store Manager
  • Recognize exceptional performance through positive reinforcement and appreciation
  • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Requirements
  • A positive and solutions-oriented mindset
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once
  • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
  • A variety of skills and experiences
  • A high school diploma
What We Offer
  • Schedules that fit your life, allowing you to balance work and personal activities
  • Benefits and perks that make life better, including an Employee Assistance Program, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
  • The opportunity to learn and build skills and grow as an individual, with professional and personal development to help shape your career
  • Development programs to help you grow in your current role and beyond