Liquor Store Assistant Manager

3 weeks ago

Kelowna, British Columbia, Canada Otter Co-op Full time
Job Title: Liquor Store Assistant Manager

At Otter Co-op, we are seeking a highly motivated and experienced Liquor Store Assistant Manager to join our team. As a key member of our retail operations team, you will play a critical role in ensuring the success of our liquor stores.

Key Responsibilities:
  • Assist the Liquor Store Manager in directing daily store operations and ensuring compliance with company policies and procedures.
  • Provide leadership and guidance to store staff, focusing on delivering exceptional customer service and promoting a positive store environment.
  • Oversee inventory management, including receiving and stocking products, and maintaining accurate records.
  • Collaborate with suppliers to ensure timely and efficient delivery of products.
  • Assist with scheduling and payroll management, ensuring adequate staffing levels and maintaining budgeted wage costs.
  • Participate in periodic inventory counts and data entry, and review reports for discrepancies.
  • Ensure the store's merchandising and program standards are implemented, measured, and maintained.
  • Handle guest inquiries and complaints in a professional and timely manner.
  • Contribute to the team's commitment to living the Corporate Values of Integrity, Community, and Excellence.
Requirements:
  • 3+ years' experience in retail guest service, with a preference for liquor industry experience.
  • Previous experience in leading and managing people in a busy retail environment is a strong asset.
  • Valid Serving it Right Certificate is required; WSET 1 or 2 designation is an asset.
  • Strong passion for the liquor industry and providing an exceptional shopping experience for guests.
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and ability to manage computer files efficiently.
  • Solid basic math skills and ability to read and understand financial reports.
  • Effective interpersonal, leadership, and communications skills.
  • Self-starter with motivation and ability to work in a busy environment.
  • Effective planning, organization, and time management skills.
  • Strong critical thinking, analytical, and problem-solving skills.
  • Demonstrate ability to maintain relationships both internally and externally to support the organization.
  • Enjoy working with the public and strive to provide a consistent and superior guest service experience.
  • Must have open availability and be able to work a variety of shifts, 7 days a week, including early mornings, afternoons, late evenings, weekdays, weekends, and stat holidays.
What We Offer:
  • Competitive wages.
  • Annual bonus program for all eligible team members.
  • For eligible positions: comprehensive benefits package and an employer-matched pension plan.
  • Team discount on gas, liquor, food, fashion, hardware, feed, and restaurant purchases.
  • Co-op membership with an annual dividend payment on qualified purchases.
  • Education assistance program.
  • Learning opportunities to grow and develop and foster a culture of teamwork and innovation.

At Otter Co-op, we are committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community, and Excellence. We embrace diversity and inclusion and are working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

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