Senior Business Analyst

5 hours ago

Waterloo, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
Job Title: Senior Business Analyst

About the Role:

We are seeking a highly skilled Senior Business Analyst to join our Canadian Segment Technology team. As a key member of our team, you will be responsible for analyzing business needs, identifying solutions, and implementing changes to improve business processes and systems.

Key Responsibilities:

  • Support the implementation of diverse initiatives as part of a Salesforce agile squad.
  • Work in a customer-centric environment that ensures excellent service delivery for all internal and external clients.
  • Analyze, document user stories & acceptance criteria, investigate, and resolve issues, perform business acceptance testing, and activities to ensure successful delivery of initiatives.
  • Recommend options to help resolve solution and work with business partners to ensure the implemented solutions will meet business expectations.
  • Identify and assess business impacts and risks, tackle issues, provide recommendations on options, and help define end state of desired changes.

Requirements:

  • 5+ years of experience in business analysis, business system analysis, technical analyst roles.
  • Experience working with Salesforce Service Cloud is required.
  • Experience with a Contact Centre or Operations team preferred.
  • Strong problem-solving, organizational, and analytical skills.
  • Able to quickly learn complex concepts, processes, systems, and technologies via self-directed investigation.

What We Offer:

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

About Us:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

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