Corporate Travel Consultant

2 months ago

Vancouver, British Columbia, Canada FCM Travel Full time

About the Opportunity

This role will have you arranging domestic and international travel for busy executives, including air, car, hotel, and ground transportation. Before you begin your role, you will spend three weeks (paid) training remotely. This program will boost your knowledge, train you on contract airfares, and sharpen your Sabre skills.

Our dedicated corporate travel agents handle air, car, hotel, and ground transportation bookings, as well as ticketing, changes, exchanges, and queue management for a single enterprise-level client.

Our business hours are 8:00 AM to 8:00 PM ET, Monday through Friday. We also have positions available for evening/weekend and after-hours availability.

A typical schedule will include a 40-hour work week with five 8-hour shifts.

Key Responsibilities

  • Comprehend and strictly comply with Canadian travel policies for multiple corporate accounts, ensuring adherence to regulations and guidelines specific to the Canadian market.
  • Provide unparalleled customer service, consistently exceeding the needs and expectations of business travelers.
  • Keep clients informed about essential travel documents and health requirements for countries visited by travelers, ensuring compliance and peace of mind.
  • Build rapport and establish lasting relationships with business travelers, serving as a trusted and capable corporate travel professional.
  • Efficiently manage bookings for air, car, rail, and ground transportation, optimizing travel arrangements based on travel preferences.
  • Coordinate domestic and international itineraries with precision and meticulous attention to detail, considering Canadian-specific travel requirements.
  • Complete all reservations accurately and promptly, maintaining the highest level of professionalism in accordance with business travel standards.
  • Offer consultative service throughout the booking process, providing valuable guidance and recommendations to travelers.
  • Skillfully handle ticketing, adjustments, exchanges, and queue management, resolving issues promptly and professionally in alignment with travel practices.
  • Cultivate strong relationships with business travelers, earning their trust as a reliable and proficient corporate travel professional in the market.
  • Demonstrate proficiency in understanding and adhering to travel policies for high-volume corporate accounts.
  • Deliver exceptional customer service to Canadian business travelers, ensuring their utmost satisfaction in the corporate travel sector.
  • Exceed expectations by consistently meeting and surpassing the needs and requirements of business travelers.

Experience & Qualifications

  • Bilingual in French and English is strongly preferred.
  • 2+ years of recent knowledge and experience using Sabre is required.
  • 2+ years of recent experience with complex ticketing and exchanges is required.
  • 2+ years of recent experience working with OBTs (Online Booking Tools) and associated queues is required.
  • OPC/TICO Certification or the ability to complete within days of employment is required.
  • Possesses solid technical skills to efficiently assist customers with urgent and complex requests.
  • Professional and polished demeanor, demonstrating excellent communication skills both verbally and in written form.
  • Proficiency in handling complex international fares.
  • Possess a professional and service-oriented mindset.
  • Proficiency in geographical and international destination knowledge is essential.
  • Demonstrates exceptional attention to detail along with strong written communication, interpersonal, and organizational skills.
  • Demonstrates the ability to efficiently multitask while maintaining exemplary professional relationships with corporate clients.
  • Proficiency in utilizing Microsoft Office suite, including tools such as Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and OneDrive, to enhance productivity and streamline business processes.
  • Exhibits exceptional problem-solving skills with a demonstrated history of effective decision-making.
  • Possesses excellent written communication, interpersonal, and organizational skills.
  • Demonstrates proficiency in utilizing personal computers and a diverse range of software packages.
  • Capable of working autonomously while consistently delivering high productivity and maintaining a standard of exceptional work quality.

Work Perks - What's in it for you:

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at FCM Travel is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it.
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion: Diversity Day - paid leave to observe holiday or cultural celebration of your choice, Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education, Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols.
  • A career, not a job: We offer genuine opportunities for people to grow and evolve.
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.

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