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Safety Operations Officer
2 months ago
Role Overview:
The primary objective is to provide exceptional customer service to clients by proactively identifying opportunities to assist and support. This role involves ensuring adherence to property rules and standards through a highly visible and reassuring presence during assigned patrols and post duties. The successful candidate will act as a deterrent to criminal activity and contribute to maintaining a safe and welcoming environment. Flexibility to work various shifts, including days, evenings, nights, and weekends, is essential.
Key Responsibilities:
- Deliver outstanding service to customers and clients, addressing safety concerns, medical issues, or emergencies as needed.
- Ensure compliance with property standards, rules, and regulations in a fair manner.
- Safeguard the property by conducting visible patrols of designated areas and engaging positively with clients.
- Collaborate closely with other departments, particularly Guest Services, to enhance customer service and resolve concerns.
- Stay alert for signs of criminal or suspicious behavior and follow appropriate reporting procedures.
- Be prepared to respond to incidents, disturbances, fires, and other emergencies as outlined in standard operating procedures.
- When authorized, respond to crimes in progress and ensure law enforcement is contacted.
- Report and address hazards or deficiencies encountered during duties.
- Conduct daily inspections of fire safety equipment and escalators.
- Provide first aid, CPR, or AED support during medical emergencies until professional help arrives.
- Maintain a detailed logbook and prepare incident reports using the company's standard reporting system.
- Manage trespassers and unauthorized individuals on the property in a fair and safe manner, enforcing relevant laws.
- Support the health and safety program to prioritize occupational safety across all operations.
- Perform after-hours lock-up and morning opening procedures.
- Complete the required training and recertification programs.
- Follow procedures related to operational hours and traffic management.
- Undertake additional duties as assigned.
Required Skills:
- Strong teamwork and interpersonal skills.
- Focused on customer service excellence.
- Effective verbal and written communication abilities.
- Sound judgment and decision-making capabilities.
- Ability to handle diverse situations with tact and diplomacy.
- Comfortable working in a dynamic, fast-paced environment.
- Understanding of emergency protocols and standard operating procedures.
- Capability to enforce access control measures.
Qualifications:
- Post-secondary education in Law Enforcement/Security or a related field.
- At least one year of experience in security within a retail environment is preferred.
- Valid Provincial Security License.
- Current CPR/First Aid Certification.
- Familiarity with the Trespass to Property Act.
- Knowledge of Occupational Health and Safety regulations.
- WHMIS and other safety training are advantageous.
- Awareness of applicable legislation and regulations.
- Proficient in digital tools (Microsoft Office, Google Suite).
- Previous experience in customer service is a plus.
- Understanding of crowd management during emergencies.
Why Choose Cadillac Fairview:
Cadillac Fairview has been at the forefront of community transformation for many years. We are more than just our properties; we are dedicated to developing leaders at every level. We offer engaging work, a supportive organizational culture, and opportunities for collaboration with industry experts, alongside robust support for your professional growth. Our competitive rewards package includes top-tier benefits and pension plans. Imagine being part of an organization where your contributions truly matter.
At Cadillac Fairview, our daily actions and critical business decisions are guided by our core values. We are committed to achieving results through behaviors that align with our values.
Our Core Values:
- Aim Higher – We strive to exceed expectations.
- Own Your Expertise – We empower ourselves and each other.
- Collaborate Effectively – We unite the right people to achieve optimal results.
- Engage with Empathy – We consider the needs of others thoughtfully.
- Embrace Change – We adapt and learn from change.
At Cadillac Fairview, you will be welcomed into a diverse community and an award-winning team where your talent and commitment to excellence are valued and respected.
Cadillac Fairview is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace.
