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Retail Operations Specialist

3 months ago

Montreal, Quebec, Canada Sephora Full time

Position Overview:
The Retail Operations Specialist collaborates closely with the Operations Supervisor to ensure effective stockroom management and merchandise organization.

KEY RESPONSIBILITIES
  1. Customer Engagement:
    - Deliver exceptional, professional, and knowledgeable service to customers during operational hours.
    - Support the training of fellow cashiers and consultants on Point-Of-Sale (POS) systems.
  2. Store Maintenance:
    - Aid in upholding cleanliness and organization standards within the cashier area.
    - Stay informed about and assist in implementing SEPHORA's merchandising strategies.
    - Engage in initiatives aimed at minimizing loss and shortage.
  3. Inventory and Operations:
    - Execute timely receipt and processing of shipments.
    - Organize and uphold stockroom standards as per company guidelines.
    - Manage transfers, damages, and testers in accordance with company protocols.
    - Verify all visual merchandising elements and report any missing or damaged items to the Operations Supervisor.
    - Maintain safety and tidiness standards consistently.
    - Communicate any inventory concerns to Supervisors, Assistant Managers, or Store Managers.
    - Ensure adherence to sampling policies and procedures.
    - Participate in inventory management activities.
    - Designated consultants will receive cross-training in cashier duties.
REQUIRED SKILLS AND QUALIFICATIONS
  1. 1-2 years of experience in retail or customer service, ideally in a stockroom role.
  2. Strong computer, numerical, and organizational abilities.
  3. Capability to manage multiple tasks while remaining attentive to customer and business needs.
  4. Proficient time management, problem-solving, and communication skills.
  5. High School diploma or equivalent.
  6. Availability for flexible scheduling, including evenings, weekends, and holidays.
PHYSICAL DEMANDS

- Work in an environment with fragrance exposure.
- Ability to lift and carry items weighing up to 50 pounds.
- Bend and stretch to stock shelves effectively.

ABOUT SEPHORA

As a subsidiary of LVMH Moet Hennessy Louis Vuitton, Sephora is recognized as a leader in the beauty industry, offering an extensive range of premium products, unbiased expert service, and an innovative shopping experience. With approximately 1,900 locations across 29 countries, Sephora has a significant presence in North America, including over 360 stores. The company’s online platform is also a key player in the market, providing a vast selection of products and brands.