Current jobs related to Patient Care Quality Office Intake Specialist - Vancouver, British Columbia - Vancouver Coastal Health
-
Intake Nurse Specialist
2 months ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob SummaryVancouver Coastal Health is seeking a skilled Intake Nurse Specialist to join the Central Intake team at the Pacific Spirit Community Health Centre.Key ResponsibilitiesConduct centralized intake functions to ensure linkages between clients and appropriate resources.Perform initial screening, triage, and referrals based on client needs and best...
-
Intake Nurse Specialist
2 months ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob SummaryVancouver Coastal Health is seeking a skilled Intake Nurse Specialist to join the Central Intake team at the Pacific Spirit Community Health Centre.Key ResponsibilitiesConduct centralized intake functions to ensure linkages between clients and appropriate resources.Perform initial screening, triage, and referrals based on client needs and best...
-
Patient Care Coordinator
2 months ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob SummaryWe are seeking a highly skilled and compassionate Nurse Specialist to join our team at Providence Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesAssess patient needs and develop individualized care plans to meet...
-
Patient Care Coordinator
2 months ago
Vancouver, British Columbia, Canada Providence Health Care Full timeJob SummaryWe are seeking a highly skilled and compassionate Nurse Specialist to join our team at Providence Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesAssess patient needs and develop individualized care plans to meet...
-
Lawyer Intake Specialist
2 weeks ago
Vancouver, British Columbia, Canada Law Society of British Columbia Full timeJob Title: Lawyer Intake SpecialistWe are seeking a skilled Lawyer Intake Specialist to join our team at the Law Society of British Columbia. As a key member of our Intake & Early Resolutions department, you will be responsible for assessing and resolving complaints against lawyers, students, and former members.Key Responsibilities:Review and assess new...
-
Indigenous Patient Care Quality Officer
4 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of Indigenous cultures. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.Job Summary:The Indigenous Patient Care Quality Officer will provide leadership and...
-
Indigenous Patient Care Quality Officer
3 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is respectful, safe, and effective. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.Job Summary:The Indigenous Patient Care Quality Officer will provide leadership and consultation in the...
-
Indigenous Patient Care Quality Officer
3 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is respectful, safe, and effective. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.Job Summary:The Indigenous Patient Care Quality Officer will provide leadership and consultation in the...
-
Indigenous Patient Care Quality Officer
3 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of Indigenous cultures. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.Job Summary:The Indigenous Patient Care Quality Officer will provide leadership and...
-
Indigenous Patient Care Quality Officer
3 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of Indigenous cultures. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.Job Summary:The Indigenous Patient Care Quality Officer will provide leadership and...
-
Indigenous Patient Care Quality Officer
4 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of Indigenous cultures. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.Job Summary:The Indigenous Patient Care Quality Officer will provide leadership and...
-
Indigenous Patient Care Quality Officer
4 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of Indigenous cultures. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.Job Summary:The Indigenous Patient Care Quality Officer will provide leadership and...
-
Indigenous Patient Care Quality Officer
4 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of Indigenous cultures. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.Job Summary:The Indigenous Patient Care Quality Officer will provide leadership and...
-
Indigenous Patient Care Quality Officer
2 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of Indigenous cultures. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.Job Summary:The Indigenous Patient Care Quality Officer will provide leadership and...
-
Indigenous Patient Care Quality Officer
2 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of Indigenous cultures. We are seeking an experienced Indigenous Patient Care Quality Officer to join our team.Job Summary:The Indigenous Patient Care Quality Officer will provide leadership and...
-
Indigenous Patient Care Quality Officer
3 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of the unique needs and experiences of Indigenous patients and families. We are seeking a highly skilled and dedicated Indigenous Patient Care Quality Officer to join our team.Key Responsibilities:Provide...
-
Indigenous Patient Care Quality Officer
3 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of the unique needs and experiences of Indigenous patients and families. We are seeking a highly skilled and dedicated Indigenous Patient Care Quality Officer to join our team.Key Responsibilities:Provide...
-
Nurse - Intake and Transition, Primary Care
2 weeks ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob SummaryVancouver Coastal Health is seeking an Intake and Transition Nurse (RN) to join the Primary Care team at Raven Song Community Health Centre in Downtown East Side (DTES), Vancouver BC.Key ResponsibilitiesWork as a member of an interdisciplinary team to conduct the intake and transition functions for the designated site/program services.Provide...
-
Nurse - Intake and Transition, Primary Care
2 weeks ago
Vancouver, British Columbia, Canada Vancouver Coastal Health Full timeJob SummaryVancouver Coastal Health is seeking an Intake and Transition Nurse (RN) to join the Primary Care team at Raven Song Community Health Centre in Downtown East Side (DTES), Vancouver BC.Key ResponsibilitiesWork as a member of an interdisciplinary team to conduct the intake and transition functions for the designated site/program services.Provide...
-
Indigenous Patient Care Quality Officer
3 weeks ago
Vancouver, British Columbia, Canada PHSA Full timeJob Title: Indigenous Patient Care Quality OfficerAt PHSA, we are committed to providing high-quality patient care that is safe, effective, and respectful of the unique needs and experiences of Indigenous patients and families.Job Summary:The Indigenous Patient Care Quality Officer plays a critical role in ensuring that patient care is delivered in a...
Patient Care Quality Office Intake Specialist
2 months ago
Salary
The salary range for this position is CAD $34.68/Hr. - CAD $49.85/Hr.Position Overview
We are seeking an Intake Coordinator for the Patient Care Quality Office at Vancouver Coastal Health (VCH).
In alignment with the Vision, Purpose, and Values of Vancouver Coastal Health Authority (VCH), the safety of patients and staff is paramount and a collective responsibility; thus, the ongoing enhancement of quality and safety is integral to this role.
Key Responsibilities as an Intake Coordinator, Patient Care Quality Office include:
Facilitate effective relationships with patients, clients, and residents for Vancouver Coastal Health (VCH). Manage all incoming complaints, concerns, inquiries, and compliments from both internal and external stakeholders, assessing the nature and urgency of each. Conduct initial resolutions for straightforward issues or redirect more complex matters to a PCQO Liaison for further action. Oversee the department's system for tracking, analyzing, and reporting client feedback activities within the BC Patient Safety & Learning System (PSLS). Provide analytical support to the Regional Manager, Regional Director, and PCQO Liaisons in managing, resolving, and educating on patient/client/resident issues. Collaborate closely with all members of the PCQO team, VCH Executive Office, Quality & Patient Safety, Risk Management, and Communications and Public Affairs, referring client feedback issues that may pose liability or other risks to VCH.Qualifications
Education & Experience
Bachelor's degree in a relevant human services field. Three to five (3 to 5) years of recent, relevant experience in public and client relations, preferably within a healthcare environment, or an equivalent combination of education, training, and experience.Knowledge & Skills
Proven ability to interact effectively with the public and staff in a courteous, tactful, and diplomatic manner. High level of discretion and maturity in managing confidential information in sensitive and potentially emotionally charged situations. Decision-making skills to effectively triage incoming complaints and inquiries from patients, families, and staff. Demonstrated understanding of complaints management, the BC Patient Safety & Learning System (PSLS), quality improvement, and clinical/medical terminology. Proficient in software applications, including Word, PowerPoint, and Excel. Ability to work under pressure and meet deadlines. Capacity to function independently and organize work efficiently. Physical capability to perform the duties of the position. Why Choose Vancouver Coastal Health (VCH):
VCH is a leader in medical care, research, and education, serving over one million residents in British Columbia. We value innovative thinking, calculated risks, and proactive approaches that lead to optimal outcomes for patients and their families.
• Comprehensive health benefits package, including MSP, extended health and dental, and a municipal pension plan.
• Opportunities for career growth through employer-paid training and leadership development.
• Wellness support services, including counseling and innovative wellness programs for employees and their immediate families.
• Recognition programs to honor staff, medical staff, and volunteers.
• Access to exclusive discounts and offers for VCH staff.
We are committed to equity, diversity, and inclusion, ensuring that all prospective and current employees have the opportunity to succeed.
