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Client Services Administrator

3 months ago


Guelph, Ontario, Canada Westwood Physiotherapy and Wellness Full time

Westwood Physiotherapy and Wellness is seeking a dedicated Reception and Administrative Specialist to enhance our team of healthcare professionals.

Located in Guelph, Ontario, we pride ourselves on delivering outstanding services to our clients, which include physiotherapy, massage therapy, custom bracing, and orthotics.

We are in search of a candidate who possesses:

  • A warm demeanor complemented by a proactive and enthusiastic approach to assisting others.
  • The ability to engage in clear and effective communication.
  • Experience in direct customer service environments.
  • A keen interest in social media engagement.
  • Excellent interpersonal, communication, organizational, and time management skills.

Key Responsibilities include:

  • Welcoming clients and visitors, ensuring exceptional service for all inquiries.
  • Facilitating communication between clients and therapists, including online and phone scheduling.
  • Coordinating with insurance providers, handling direct billing, and managing payment collections.
  • Maintaining relationships with community partners, including local businesses and healthcare providers.
  • Performing administrative and clerical tasks as required.
  • Upholding client confidentiality at all times.
  • Assisting with the upkeep of the facility, including cleaning and laundry as necessary.

Preferred Qualifications:

  • Background in a healthcare setting, either through education or work experience.
  • Experience in customer service, marketing, or sales roles.
  • Familiarity with major social media platforms such as Facebook, Twitter, LinkedIn, and Instagram.
  • Proficiency in MAC, Google, and Microsoft Office applications.

Position Details:

  • Full-time employment.
  • Availability for evenings and weekends is required.

Interested candidates are encouraged to submit a cover letter along with their resume.

Job Type: Full-time

Salary: $37,000.00 - $45,000.00 annually

Schedule:

  • Monday to Friday
  • Weekends as needed

Work Location: In-person