End User Technology Specialist

2 months ago

Vaughan, Ontario, Canada CAA Club Group Full time

Job Summary

We are seeking a highly skilled End User Technology Specialist to join our team at CAA Club Group. As a key member of our IT department, you will be responsible for managing a complex multi-vendor device management environment that provides computing capabilities to all of our associates.

Key Responsibilities

  • Assist the Manager, End User Computing to manage a complex multi-vendor device management environment.
  • Provide architectural expertise, direction, and assistance as required.
  • Document and develop in-depth knowledge of our existing device management environment(s).
  • Develop and manage a strategic roadmap for enterprise user computing devices.
  • Maintain + Windows 10 PCs through proper patch management, utilizing Configuration Manager and other applicable tools.
  • Experience working with and supporting Windows Autopilot and Intune MDM.
  • Experience managing virtual endpoints in Azure and Citrix.
  • Responsible for completion of assigned projects.
  • Responsible for maintaining Patch level compliance in multiple applications on both physical and virtual end points.
  • Responsible for resolving tickets assigned by 2nd level as well as other IT groups.

Requirements

  • Post-Secondary Degree in Information Technology required.
  • Active Technical Certifications.
  • Proven experience in management of end points using Endpoint Manager.
  • Proven experience in managing end points in Azure.
  • Proven experience in identifying and implementing suitable solutions to meet the present and future requirements.
  • Technical Leadership with proven experience of influencing stakeholders.
  • Technical design and documentation.
  • Experience in batch and PowerShell scripting in an enterprise production environment.
  • Experience with Managing devices in Intune.
  • Experience in support and administration of Microsoft Windows Infrastructures and Active Directory.
  • Experience in working with Windows 10 performance logs for trouble shooting and trend analysis.
  • Remote work may be possible but must be accessible to Toronto office when onsite is requested.
  • Systems implementation and testing.
  • Microsoft tenant administration and governance.
  • Experience configuring and managing Windows Autopilot deployments and configuration.

About Us

CAA Club Group is a leading provider of travel, automotive, and insurance services. We are committed to delivering exceptional customer experiences and are seeking a talented End User Technology Specialist to join our team.

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