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Hotel Receptionist

2 months ago

Lloydminster, Canada Meridian Inn & Suites Ltd. Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Meridian Inn & Suites Ltd.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room utilization.
  • Follow emergency and safety procedures, prioritizing guest safety and well-being.
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff, providing exceptional customer service.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Contact guests to deliver requested wake-up calls, demonstrating a commitment to their needs.
  • Perform light housekeeping and cleaning duties, maintaining a clean and welcoming environment.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues promptly and professionally.
Requirements:
  • 1 to less than 7 months of experience in a similar role.
  • Permanent employment with a 40-hour workweek.
  • Fluency in English as the primary language of communication.