Client Care Specialist in Veterinary Medicine

4 weeks ago


Ottawa, Ontario, Canada VCA Full time

Veterinary Technician Assistant and Client Care Specialist

VCA is seeking a passionate and empathetic individual to join our team as a Reception/Veterinary Technician Assistant. This role is essential for maintaining the operational efficiency of our facility and ensuring the comfort of both clients and their pets.

Core Responsibilities:

  • Supporting veterinary professionals in delivering treatments
  • Creating a friendly and inviting atmosphere for clients and their pets
  • Ensuring cleanliness and organization in shared spaces
  • Exhibiting compassion and composure in high-pressure situations
  • Completing tasks independently and efficiently
  • Managing phone communications and scheduling appointments
  • Delivering outstanding customer service
  • Demonstrating a willingness to learn and develop professionally
  • Prior experience in customer service is advantageous
  • A genuine love for animals is essential, though specific animal care experience is not required

What We Offer:

  • Employer-matched RRSP program
  • A supportive culture focused on wellness and appreciation
  • Competitive salary and comprehensive benefits
  • Opportunities for professional growth and advancement
  • Referral bonus incentives
  • Discounts on personal pet care services
  • Generous perks and shopping discounts

At VCA, we are dedicated to fostering a diverse and inclusive workplace. Join us in making a positive impact on the lives of pets and their families.



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