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Accommodation Operations Assistant

3 months ago

Cornwall, Canada Away Resorts Ltd Full time

Working Hours: 40 hours - availability on weekends required

Department: Accommodation Services

Transport Arrangements: Not provided

Housing Options: Not included

Role Overview

We are seeking an enthusiastic Deputy Accommodation Supervisor to assist in guiding and inspiring the team responsible for the cleanliness, preparation, and stocking of our guest lodgings. This is a dynamic and high-energy position that involves supporting the Accommodation Manager and overseeing the department, necessitating prior supervisory or management experience in a fast-paced environment.

About Us

Away Resorts Ltd is an innovative and expanding organization dedicated to transforming the holiday experience in the UK. Our parks offer guests an unforgettable getaway, surrounded by beautiful landscapes and a variety of enjoyable activities.

Key Responsibilities

In this role, you will play a crucial part in leading, managing, and developing our Accommodation team to ensure that our lodgings are impeccably prepared for guests. Your responsibilities will include:

  • Assisting in the recruitment, management, and development of the Accommodation team
  • Ensuring that guest lodgings are ready for arrivals to the highest standards and aiding Team Leaders in resolving guest concerns effectively
  • Collaborating with the Accommodation Manager and other park managers to provide an exceptional guest experience
  • Overseeing maintenance tasks, ensuring cleaning supplies are adequate, and that the team has the necessary tools and resources
  • Promoting and enforcing Health and Safety policies to guarantee the safety of both team members and guests
  • Acting as the Accommodation Manager in their absence, taking on full responsibility for the accommodation department
  • Being hands-on when necessary, including tasks such as changing linens and general cleaning

Essential Skills and Experience

The ideal candidate will excel in team management and motivation, demonstrating the following qualifications:

  • Strong educational background
  • Proven experience in team management
  • Familiarity with housekeeping or cleaning standards
  • Ability to handle performance issues and conflicts with confidence and empathy
  • Excellent communication skills, adaptable to various audiences
  • Strong problem-solving abilities
  • Proactive mindset with decision-making capabilities under pressure
  • Friendly demeanor with a focus on delivering outstanding customer service

Desirable Qualifications

While not mandatory, having an NVQ in hospitality, customer service, or tourism, along with experience in a similar role within a holiday park, would be advantageous.

What We Offer

This position presents an exciting opportunity to be part of our senior management team, with a range of benefits including:

  • Bonus Scheme
  • Life Insurance
  • Discounts on Holidays
  • On-Park Discounts
  • Awards and Recognition

Join Our Team

If you believe you have the skills and experience we are looking for, we encourage you to explore this opportunity further.

Our Commitment

At Away Resorts, we celebrate diversity and inclusion, welcoming individuals from all backgrounds. We are committed to creating a unique and inspiring workplace where everyone can thrive.