Telehealth Nurse

2 days ago

Burnaby, British Columbia, Canada PHSA Full time
Job Title: TeleNurse - Healthlink BC Burnaby or Langley

We are seeking a highly skilled and compassionate TeleNurse to join our team at Healthlink BC in Burnaby or Langley. As a TeleNurse, you will play a vital role in providing safe, competent, and ethical telehealth nursing services to our clients.

Key Responsibilities:
  • Respond to or initiate telephone calls from callers, utilizing customer service and therapeutic communication skills.
  • Recommend additional resources, acquisitions, and activities to enhance the telehealth nursing practice and client care.
  • Document and forward compliments and complaints from callers or others to support quality improvement and risk management activities.
  • Maintain current clinical knowledge in prevention and wellness promotion, health risk assessment, self-care management, and chronic disease management.
  • Apply knowledge to promote an integrated self-care health program and practice shared decision-making with callers.
  • Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists, and other services.
  • Monitor call flow and contribute to achieving service targets and maintaining standards of care.
Requirements:
  • Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
  • Minimum three (3) years recent related experience in acute care, community health, public health, or continuing care.
  • Ability to work in a fast-paced, multi-faceted contact centre environment.
  • Excellent communication and listening skills.
  • Keyboarding skills and experience with relevant software such as MS Word and contact centre applications.
What We Offer:
  • A comprehensive benefits package, including municipal pension plan and psychological health and safety programs.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people.
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.

We are committed to creating a diverse and inclusive work environment and welcome applications from all qualified candidates. If you are a motivated and compassionate individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.

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