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Technical Support Specialist

1 month ago

Milton, Ontario, Canada KeAnu Inc. Full time
Job Title: Technical Support Specialist - Information Technology

We are seeking a highly skilled Technical Support Specialist to join our team at KeAnu Inc. in a full-time permanent position.

Job Summary:

The Technical Support Specialist will provide technical assistance and support to our clients and internal teams, ensuring the smooth operation of our computer systems and networks. This role requires excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Provide technical support and troubleshooting for computer systems, networks, and software applications.
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Collaborate with internal teams to identify and implement solutions to technical problems.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotations and provide after-hours support as needed.
  • Stay up-to-date with the latest technology trends and advancements in the field.
Requirements:
  • College/CEGEP diploma or equivalent experience.
  • 1-2 years of experience in a technical support role.
  • CompTIA Security+ Certification or equivalent.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong knowledge of computer systems, networks, and software applications.
Preferred Qualifications:
  • iOS, Linux, and SharePoint experience.
  • Knowledge of business intelligence and data analysis tools.
  • Experience with Jira and other project management software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].