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Customer Service Specialist

2 months ago

Moncton, New Brunswick, Canada Westmount Service Centre Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Westmount Service Centre. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Service: Provide excellent customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Service Coordination: Coordinate with technicians to ensure timely and efficient service delivery, ensuring that customers receive their vehicles on time.
  • Communication: Communicate effectively with customers, providing clear and concise information about services, pricing, and timelines.
  • Administrative Tasks: Perform administrative tasks, including maintaining records, processing payments, and issuing receipts.
  • Team Support: Provide support to the service team, including supervising staff and ensuring that all tasks are completed efficiently.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
  • Work Setting: Automobile repair services
  • Supervision: 3-4 people
  • Work Language: English or French
  • Hours: 30 to 45 hours per week