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Store Manager, Richmond Centre

2 months ago


Richmond, British Columbia, Canada FGL Sports Full time
About the Role

We are seeking a highly motivated and experienced Store Manager to lead our Richmond Centre store. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Customer Service
    • Ensure exceptional customer experiences through effective communication, problem-solving, and conflict resolution.
    • Meet or exceed customer satisfaction targets and service level agreements.
  • Operations
    • Oversee store visual merchandising, maintenance, and pricing standards to ensure a compelling shopping environment.
    • Implement and execute standard operating procedures to drive efficiency and productivity.
    • Manage inventory control, loss prevention, and cash handling to minimize shrinkage and ensure compliance with company policies.
  • Training and Development
    • Provide coaching, feedback, and development opportunities to team members to enhance their skills and performance.
    • Develop and implement training programs to improve sales, customer service, and operational skills.
  • Leadership
    • Lead by example, promoting a positive and inclusive work environment that fosters teamwork and collaboration.
    • Develop and maintain a high-performing team through effective communication, coaching, and recognition.
Requirements
  • 3-5 years of retail management experience, preferably in a similar role.
  • Proven track record of driving sales growth, improving customer satisfaction, and maintaining a positive work environment.
  • Exceptional leadership, communication, and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Basic computer skills and proficiency in retail software systems.
What We Offer

We offer a competitive salary range of $67,200 to $100,800, depending on experience, as well as a comprehensive benefits package, bonuses, and opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require any accommodations during the application process, please let us know.