Current jobs related to Director, CX Enablement - Brossard, Quebec - Acuity Brands

  • Director, CX Enablement

    2 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're looking for a talented individual to join our team as a Director, CX Enablement. As a key member of our global customer experience team, you will play a critical role in enabling our customer experience initiatives across various regions.CX Strategy ImplementationYou will oversee the delivery of customer experience strategies across...

  • Director, CX Enablement

    4 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About Distech ControlsDistech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands' family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better...

  • Director, CX Enablement

    4 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About Distech ControlsDistech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands' family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better...

  • CX Enablement Director

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    About the RoleThe CX Enablement Director will play a critical role in driving the success of our customer experience initiatives at Acuity Brands Lighting, Inc. As a key member of our team, you will be responsible for developing and implementing strategies to enhance the quality of customer interactions across various regions.Key ResponsibilitiesCX Strategy...

  • CX Enablement Director

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    About the RoleThe CX Enablement Director will play a critical role in driving the success of our customer experience initiatives at Acuity Brands Lighting, Inc. As a key member of our team, you will be responsible for developing and implementing strategies to enhance the quality of customer interactions across various regions.Key ResponsibilitiesCX Strategy...

  • Customer Experience Enablement Director

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    {"h1":{"text":"Customer Experience Enablement Director"}},At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As our Customer Experience Enablement Director, you'll play a pivotal role in driving this vision forward.CX Strategy ImplementationAs a key member of our CX team, you'll...

  • Customer Experience Enablement Director

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    {"h1":{"text":"Customer Experience Enablement Director"}},At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As our Customer Experience Enablement Director, you'll play a pivotal role in driving this vision forward.CX Strategy ImplementationAs a key member of our CX team, you'll...

  • Director, Customer Experience Enablement

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About Distech ControlsDistech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands' family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better...

  • Director, Customer Experience Enablement

    2 months ago

    Brossard, Quebec, Canada Acuity Brands Full time

    About Distech ControlsDistech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands' family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better...

  • Customer Experience Enablement Director

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're seeking a seasoned professional to drive customer experience excellence across our global operations. As our Customer Experience Enablement Director, you'll play a pivotal role in shaping our customer-centric approach, ensuring seamless interactions, and fostering a culture of continuous improvement.CX Strategy ImplementationYou'll...

  • Customer Experience Enablement Director

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're committed to delivering exceptional customer experiences across our global operations. As our Customer Experience Enablement Director, you'll play a pivotal role in driving this vision forward.CX Strategy ImplementationYou'll oversee the delivery of customer experience strategies across various regions, ensuring alignment with global...

  • Customer Experience Enablement Director

    3 weeks ago

    Brossard, Quebec, Canada Acuity Brands Full time

    At Acuity Brands, we're seeking a seasoned professional to drive customer experience excellence across our global operations. As our Customer Experience Enablement Director, you'll play a pivotal role in shaping our customer-centric strategies and ensuring seamless execution.CX Strategy ImplementationOversee the delivery of customer experience strategies...

  • Customer Experience Enablement Director

    1 week ago

    Brossard, Quebec, Canada Acuity Brands Full time

    Job Overview We are seeking a seasoned Customer Experience Enablement Director to join our global team at Acuity Brands. In this strategic role, you will oversee the delivery of customer experience strategies across various regions, ensuring alignment with global standards. Key Responsibilities CX Strategy Implementation: Lead the implementation of...

  • Director of Customer Experience Enablement

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    {"h3": "Customer Experience Enablement Director Role Overview"} At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As the Customer Experience Enablement Director, you'll play a pivotal role in driving our customer-centric initiatives forward. Key Responsibilities: Develop and...

  • Director of Customer Experience Enablement

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    {"h3": "Customer Experience Enablement Director Role Overview"} At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As the Customer Experience Enablement Director, you'll play a pivotal role in driving our customer-centric initiatives forward. Key Responsibilities: Develop and...

  • Director of Customer Experience Enablement

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    {"h3": "Customer Experience Enablement Director Role Overview"} At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As the Customer Experience Enablement Director, you'll play a pivotal role in driving our customer-centric initiatives forward. Key Responsibilities: Develop and...

  • Director of Customer Experience Enablement

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    {"h3": "Customer Experience Enablement Director Role Overview"} At Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As the Customer Experience Enablement Director, you'll play a pivotal role in driving our customer-centric initiatives forward. Key Responsibilities: Develop and...

  • Director of Customer Experience

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Join Our Team as a CX Enablement DirectorAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As a CX Enablement Director, you'll play a pivotal role in driving our customer-centric strategies, ensuring seamless interactions, and fostering a culture of continuous improvement.Key...

  • Director of Customer Experience

    1 month ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Join Our Team as a CX Enablement DirectorAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences across our global operations. As a CX Enablement Director, you'll play a pivotal role in driving our customer-centric strategies, ensuring seamless interactions, and fostering a culture of continuous improvement.Key...

  • Senior Manager

    2 months ago

    Brossard, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full time

    Senior Director Global SupportDistech Controls, a leading provider of intelligent building solutions, is seeking a highly experienced Senior Director Global Support to lead our comprehensive customer support operations worldwide.This pivotal role encompasses overseeing the overall customer experience, managing technical support, customer service, and inside...

Director, CX Enablement

2 months ago

Brossard, Quebec, Canada Acuity Brands Full time
About Distech Controls

Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands' family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our forward-thinking technologies and services. Our passion for innovation, quality and sustainability guides our business on a daily basis, as we light the way to a brilliant, productive and connected world.

Why Work for Distech Controls?
  • We are an innovative driven company
  • We have a dynamic workplace
  • We are an open-minded company
  • We are a fast-paced company
  • We have a modern work environment designed for our employees
  • We have indoor and outdoor bistro areas, lounges, coffee stations
About the Role

As the Distech Controls CX Enablement Director, you will enable our global customer experience initiatives. This strategic role involves working closely with regional directors to ensure that our customer experience is consistently excellent across all areas. The CX Enablement Director will be responsible for continuous improvement, management, selection of customer experience tools, and overseeing the execution of CX strategies. You will work directly with the CX Directors to create scalable processes focused on increasing productivity and efficiency as well as build customer experience best practices.

Key Responsibilities
  • CX Strategy Implementation: Oversee the delivery of customer experience strategies across various regions, ensuring alignment with global standards.
  • Continuous Improvement: Lead ongoing efforts to enhance the quality of customer interactions through process improvements, leveraging feedback and performance data.
  • Tools Management and Selection: Identify, evaluate, and implement tools and technologies that support superior customer experience delivery.
  • Regional Collaboration: Work closely with Regional Directors to standardize customer experience practices and ensure consistent application across all markets.
  • Training and Development: Develop and provide training resources to enhance the skills and effectiveness of customer-facing teams across the company.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) for customer experience across regions, ensuring targets are met or exceeded. Lead the global and local monthly KPI meetings and proactively use our continuous improvement program to help the teams improve on their CX delivery.
  • Stakeholder Engagement: Serve as the primary point of contact for all CX-related initiatives. Facilitate communication between cross-functional teams to ensure cohesive execution of strategies.
  • Customer Experience Program: Manage our customer experience program and the 100% customer satisfaction program. Manage our Qualtris CX platform to optimize our survey responses and the voice of customers.
Requirements
  • Bachelor's degree in business administration, Marketing, Communications, or a related field.
  • 10+ years of experience
  • Proven experience in customer experience roles, preferably in the BMS or related industry.
  • Proven track record of enhancing customer experience in a global context.
  • Strong proficiency in CX technologies and platforms.
  • Exceptional communication and interpersonal skills, with a proven ability to influence and build relationships at all levels of an organization.
  • Strategic thinker with a passion for customer satisfaction.
  • Strong leadership skills and the ability to drive company-wide change.
  • Highly organized with an ability to manage multiple priorities in a fast-paced environment.
  • Analytical mindset with a focus on generating insights from customer experience data.
Preferred Skills and Experience
  • Bilingual French and English: To serve clients and external service providers across Canada and USA
Other
  • Valid passport for travelling.