Bilingual Claims Manager
4 days ago
Echelon 56 is seeking a highly skilled and experienced Bilingual Claims Manager to join our team. As a key member of our organization, you will be responsible for managing a team of Unit Managers, providing direction and coaching, and ensuring compliance with operational policies and procedures.
Key Responsibilities- Manage a team of Unit Managers, including hiring, performance management, and day-to-day support.
- Provide direction, development, and coaching to Unit Managers to ensure they have the necessary skills and knowledge to excel in their roles.
- Comply with all operational policies, procedures, controls, and performance standards to ensure the highest level of service to our customers.
- Prepare reports to management to reflect loss development, potential/actual financial exposure, coverage issues, and claim and recovery strategies.
- Work with management to execute claims corporate strategies, create performance targets, and goals that complement those strategies.
- Respond to customer concerns and complaints in an effective and timely manner when escalated.
- University degree preferred, combined with 5 years of experience, CIP designation (asset), or industry experience as an equivalent.
- Valid AMF license required (Quebec), 5a and 5b.
- A minimum of 5-10 years of handling complex claims in auto, commercial, and housing.
- Relevant claims experience, inclusive of technical and coverage issues, management/resolution.
- Working knowledge of Insurance Act and other legislation governing property and liability insurance claims.
- Bilingual (French-English) spoken and written.
- Ability to work on several projects simultaneously.
- Use of claim operating systems.
- Working knowledge of Microsoft Office Suite.
- Annual shared success program based on performance.
- Annual merit increases based on performance.
- Registered Retirement Savings Plan with a matching contribution component.
Echelon 56 is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We are focused on safety, which includes the safety and well-being of our Associates.
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