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Client Care Representative

2 months ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
{"title": "Client Care Representative", "description": "

Unlock Your Potential with OpenRoad Auto Group

At OpenRoad Auto Group, we're passionate about delivering exceptional customer experiences. As a Client Care Representative, you'll play a vital role in building strong relationships with our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Handle high-volume outbound and inbound phone contacts with professionalism and poise.
  • Follow up with customers to ensure their satisfaction and gather feedback.
  • Coordinate appointments and schedule meetings with customers.
  • Provide top-notch customer service, resolving issues promptly and efficiently.
  • Escalate complex issues to management as needed.
  • Work collaboratively in a fast-paced, process-driven environment.
  • Utilize multiple software applications to manage customer interactions.
  • Maintain accurate and up-to-date customer records.

Requirements:

  • Strong interest in the automotive industry.
  • Excellent customer service and phone skills.
  • Organizational, follow-up, and paper-flow handling skills.
  • Quick thinking and learning abilities.
  • Positive, flexible, and process-oriented attitude.
  • Organized, self-motivated, enthusiastic, and detail-oriented.
  • Professional and confident demeanor.
  • Fluency in Mandarin and English is ideal or preferred.
  • High school education or equivalent work experience.
  • Previous call center experience is an asset but not required.

Join a dynamic team that values growth, innovation, and customer satisfaction. Apply today to take your career to the next level with OpenRoad Auto Group"}