IT Operations Manager
4 weeks ago
At Douglas College, we are seeking an experienced IT Operations Manager to join our team. As a key member of our Information Technology Services (ITS) department, you will be responsible for planning, developing, implementing, and evaluating the effectiveness of user services provided through ITS.
Key Responsibilities:
- Ensure that endpoint services are budgeted, planned, purchased, and installed in accordance with College policies, procedures, and requirements.
- Prepare and present professional business cases for capital or operational funding requests.
- Develop technology roadmaps, considering current and future College needs, alignment to College/department strategy, costs, timelines, people, and emerging technologies.
- Provide effective service desk and client technology support to maximize value to ITS clients.
- Identify user needs through consultation with all user groups.
- Provide input into business, educational, and information technology plans of ITS and the College.
- Develop, recommend, and manage the unit's portion of the budget.
- Provide leadership and direction to the human resources assigned to the area.
- Develop staffing plans and lead the recruitment and selection processes for both the desktop and endpoint service areas.
- Define, develop, and maintain appropriate operating and service standards.
- Define, implement, and support the College's management systems.
- Develop, implement, and evaluate training and support services provided through ITS.
- Develop, install, and maintain appropriate IT security for administrative workstations and classroom technologies.
- Foster the development of technology skills in faculty, staff, administrators, and students.
- Establish and maintain appropriate service level criteria, guidelines, and change management processes.
- Promote, develop, and maintain effective internal and external relationships.
- Administer and maintain an inventory system for all educational and information technology endpoints.
- Administer collective agreement and represent management in the grievance process.
- Represent the department or the College on College committees and external agencies and organizations.
Requirements:
- Baccalaureate degree in Computing Science or a related discipline from an accredited post-secondary institution.
- Minimum of five years of experience in a closely aligned position, preferably in post-secondary.
- Demonstrated supervisory experience, preferably at a management level.
- Demonstrated knowledge of ITIL methodology.
- Demonstrated understanding of client-centric support and service, deploying physical endpoints and virtual desktop environments in the Cloud.
- Demonstrated experience with Cloud Printing, backend infrastructure, Intune, and Mobile Device Management.
- Demonstrated experience in project management and administrative management.
- Demonstrated experience with specifying, assessing, installing/upgrading, and supporting educational and information technologies in office, classroom, and lab settings.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong written, oral, and interpersonal communication skills.
- Ability to conduct research into IT issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Team-oriented and skilled in working within a collaborative environment.
About Douglas College:
Douglas College is committed to fostering a diverse, inclusive, and equitable learning and working environment. We welcome all people to apply, including those from groups that are experiencing inequity, including Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities, and expressions, and persons of all faith identities, age, marital status, and parental status.
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