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Store Operations Manager

2 months ago


Campbell River, British Columbia, Canada Island Lubricants Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Island Lubricants Ltd.

Key Responsibilities
  • Operational Leadership: Direct and control daily store operations to ensure seamless execution of business strategies.
  • Strategic Planning: Plan and organize daily store operations to meet sales targets and customer expectations.
  • Team Management: Manage and supervise store staff, assign duties, and provide guidance to ensure excellent customer service.
  • Market Research: Conduct market research and analyze trends to determine consumer demand, potential sales volumes, and competitor activity.
  • Merchandise and Services: Determine the merchandise and services to be sold in-store, ensuring alignment with company goals and customer needs.
  • Price and Credit Policies: Implement and manage price and credit policies to optimize sales and customer satisfaction.
  • Marketing Strategies: Develop and implement marketing strategies to promote store products and services.
  • Financial Management: Plan budgets, monitor revenues and expenses, and make informed decisions to drive business growth.
  • Issue Resolution: Resolve customer complaints, supply shortages, and other issues that may arise, ensuring prompt and effective resolution.
  • Staff Recruitment and Supervision: Recruit, hire, and supervise store staff and volunteers to ensure excellent customer service and store operations.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in retail operations or a related field.
  • Work Language: English.
  • Work Hours: 32 to 40 hours per week.