Digital Account Manager

4 days ago

Toronto, Ontario, Canada William Thomas Digital Full time
{"Role Overview": "

The Account Executive role at William Thomas Digital is a key position that requires a detail-oriented and multi-tasking individual to own the end-to-end orchestration of delivery between strategy, creative, technology, and technical project management teams.

", "Key Responsibilities": "
  • Spearhead project-level intake and briefing on up to 2-3 client engagements.
  • Owning end-to-end orchestration of delivery – interfacing with strategy, creative, technology, and technical project management as needed.
  • Identifying opportunities to optimize both project-level activity and accounts as a whole.
", "Tactical Deliverables": "
  • CRM programs (ad hoc deploys, journeys/automation builds and updates, performance analysis and optimization, contact strategy and preference centre builds, etc across email, SMS, app push)
  • Web builds/updates (site/microsite)
    • Sample subtasks within the above would include:
    • Task briefs
    • Project timelines and work effort estimation as inputs to scopes of work
    • Basic campaign performance analysis
  • Core Account Management work:
    • Competitive POVs/Hotsheets
    • Financial management reports (Budget Control Reports, Reconciliations)
    • Admin (status reports, contact reports, etc)
", "Skills and Experience": "
  • You're curious and interested in the 1:1 space and want to learn.
  • Junior (but not entry) level in your career (e.g. 1-5 years in the industry)
  • Ideally you come from a CRM/1:1 background – but digital or integrated work works too
  • You're a detail-oriented multi-tasker who thrives in environments of rapid pace, volume, and detail.
  • You have a bias for action and can help a team move forward through the twists and turns that inevitably will come.
  • You're a strong communicator (written and oral) and relationship builder
  • Technology is your friend and you're highly proficient in standard Account-Centric software (Microsoft365, Google Workspace, Google Marketing Platform, etc)
", "Qualifications": "
  • Experience in creative and PM collaboration software (e.g. Figma, Miro, Smartsheet, Wrike) or CRM in-platform experience (Salesforce ecosystem, Adobe, Braze, Bloomreach, Customer.IO, Campaign Monitor, Selligent, etc) a plus.
", "About the Role": "

We're seeking an Account Executive to join our award-winning team at William Thomas Digital. If this job description feels like we've read your resume and it's right up your alley – apply. Or if this job description feels like something you'd love to do but you don't have all the skills and experience but you feel like you have relevant and transferrable skills and experience – apply anyway. Curiosity, enthusiasm, and ability to learn matters more than hard skills.

", "About William Thomas Digital": "

Recognized as one of Canada's fastest growing companies, William Thomas Digital (WTD) is an evolution, adaptation, and transformation agency. We marry human-centered strategy with our legacy of leadership in 1:1 and complex tech implementations to keep our clients ahead of the curve.

", "Our Purpose": "

We exist to help brands succeed in a world that never stops.

", "Our Focus": "

Connected customer experiences and tech-enabled solutions that drive growth and grow margin

", "Our Work": "

We unite Canada's top technologists, strategists, and marketing leaders. Our goal is to push marketing technology to its limit to deliver connected, 1:1 experiences that drive business return. Though specialized in digital 1:1 (email, mobile push, SMS, web, app), our wheelhouse spans any initiative rooted in data and personalization. We are platform-agnostic, channel-agnostic, and proud to support some of North America's biggest and best-loved brands.

", "Equal Opportunity Employer": "

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

", "Work Environment": "

We are hybrid and work 3 days a week (in Liberty Village, Toronto).

", "Important Note": "

Important note: If this job description feels like we've read your resume and it's right up your alley – apply. Or if this job description feels like something you'd love to do but you don't have all the skills and experience but you feel like you have relevant and transferrable skills and experience – apply anyway. Curiosity, enthusiasm, and ability to learn matters more than hard skills.

", "Contact Information": "

Please note that we do not accept unsolicited resumes or applications. If you are interested in this role, please apply through our website.

", "Language": "

We are a bilingual company and welcome applications from both English and French speakers.

", "Disclaimer": "

Please note that we are an equal opportunity employer and do not discriminate based on age, sex, race, religion, or any other protected characteristic.

", "Job Type": "

This is a full-time position.

", "Location": "

Liberty Village, Toronto.

", "Language Code": "en"}

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