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Customer Service Ambassador

2 months ago

Vancouver, British Columbia, Canada Harry Rosen Full time

About Harry Rosen

Harry Rosen is a renowned luxury menswear retailer with a rich history of over 70 years. As one of Canada's Best Managed Companies, we pride ourselves on providing exceptional service to our clients and associates.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our Store team. In this role, you will be responsible for:

Key Responsibilities

  • Providing exceptional service to our clients and associates at our Cash Desk
  • Performing daily cash handling functions, including opening and closing registers and processing all sales transactions
  • Bagging and tissuing purchased product on behalf of customers
  • Maintaining the Service desk and ensuring a high level of customer satisfaction
  • Updating and maintaining client information files, including membership in our Sartoria Loyalty program
  • Assisting with inter-store transfer processing and e-commerce requests and shipments
  • Providing support to clients who have purchased online but are picking up products in-store

Requirements

  • 2 years' experience working in a client-facing role at the service desk, providing exceptional customer service is preferred
  • A strong service orientation and a demonstrated desire to wow our customers
  • Detail-oriented and able to multitask effectively
  • Demonstrated interest in technology and its application in the retail Customer Service function
  • The ability to work effectively as part of a team and communicate effectively with colleagues and clients

Perks of the Job

  • Opportunities to earn monthly and annual team bonuses
  • Best-in-industry discounts and special purchase opportunities
  • A comprehensive flexible benefits package
  • Pension and Group RRSP Programs that grow with you
  • A modern, digitally advanced workplace
  • A coach committed to supporting the achievement of your personal career goals
  • A culture that is rich and diverse, fostered through an internal Diversity Equity and Inclusion Council
  • An employer that values internal growth and promotion and is committed to succession planning for your future

Compensation

Compensation will be based on experience. The starting rate for this role is $17.33/hr.