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Tenant Support Specialist

2 months ago

Vancouver, British Columbia, Canada BC Housing Full time

Job Summary

The Tenant Support Worker plays a vital role in supporting tenants to achieve their goals and improve their quality of life. Reporting to the assigned supervisor, this position works with tenants to provide emotional support, develop skills, and access resources to increase their capacity to be successful and satisfied in their living, working, learning, and/or social environments.

Key Responsibilities

  • Provide direct supportive counseling to tenants with diverse backgrounds and needs.
  • Facilitate access to community resources and services to support tenants' goals and well-being.
  • Establish and maintain positive working relationships with tenants, internal teams, and external community partners.
  • Work collaboratively to resolve potential issues, coordinate opportunities, and facilitate changes that promote successful tenancies.
  • Develop and coordinate community activities and programs to support tenants' needs and interests.

Requirements

  • Diploma in community social service, health care delivery, community mental health, or other relevant fields.
  • Considerable experience in direct supportive counseling with diverse populations.
  • Or an equivalent combination of education, training, and experience acceptable to the employer.
  • Sound knowledge of current social issues, community resources, and methods of access.
  • Ability to learn and understand BC Housing programs, policies, and operational structure.
  • Ability to apply discretion in establishing supportive relationships with tenants while respecting property management staff's role and obligations.
  • Ability to build relationships with internal and external clients.
  • Ability to work effectively across organizational departments and in a team and partnership context.
  • Strong analytical, problem-solving, and time management skills.
  • Strong awareness of cultural diversity.
  • Strong skills in crisis intervention, mediation, and conflict resolution.
  • Excellent oral and written communication skills.
  • Proficiency in MS Office applications and basic computer systems.
  • Valid Class 5 BC driver's license and access to a reliable vehicle.

What We Offer

BC Housing is committed to creating a diverse and inclusive workplace. We welcome applications from Indigenous candidates and encourage them to connect with an Indigenous team member to discuss the recruitment process and our workplace.