Retail Operations Supervisor

4 weeks ago


Old Toronto, Ontario, Canada Pandora AS Full time

Position Overview:

The Retail Operations Supervisor at Pandora A/S is integral to the brand's ongoing success. This role focuses on fostering a dynamic sales atmosphere, ensuring that outstanding customer service is delivered consistently. The Supervisor will assist the Store Manager and collaborate with the team to meet and exceed sales objectives.

  • Fostering a store environment that reflects enthusiasm for the brand while empowering team members to become outstanding brand representatives.
  • Establishing a sales-focused atmosphere that exceeds customer expectations, creating memorable shopping experiences.
  • Guaranteeing that every customer interaction embodies the brand's core values and leaves a positive impact.
  • Surpassing commercial goals and key performance indicators, setting new benchmarks for success.
  • Mentoring and motivating a team of skilled individuals, guiding them towards achieving their performance targets and promoting accountability.
  • Attracting top talent to the team and implementing effective loss prevention strategies.

Candidate Requirements:

  • At least 2 years of experience in a high-performing retail environment.
  • Exceptional communication abilities, capable of engaging with individuals at all organizational levels.
  • Strong business insight and analytical skills.
  • Proficient time management skills with the ability to prioritize effectively.
  • Familiarity with Microsoft Office, KWI, POS systems, and applicant tracking systems.

About Pandora A/S:

Pandora A/S is a worldwide leader in the design and manufacture of hand-finished jewelry crafted from premium materials at accessible prices. With operations in over 100 countries, we are dedicated to sustainability and minimizing our environmental footprint. We strive to create unforgettable experiences for our customers while shaping the future of the jewelry industry.



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