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Hearing Care Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Client Care Coordinator at our new clinic location in North Maple. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients throughout their hearing journey.
Key Responsibilities:
- Provide general reception and administration support, including booking appointments, greeting clients, and handling phone and email inquiries.
- Process payments and sales of hearing aids and devices, and act as a subject-matter expert on payment options and third-party billing.
- Maintain a clean and organized clinic environment, including ordering supplies and performing light tidying and display setup.
- Network with local healthcare providers and attend community-based events to promote our services and build relationships.
- Assist hearing professionals with non-clinical duties, including hearing aid maintenance and battery changes.
- Provide exceptional client service and support throughout the client's journey.
Requirements:
- Secondary school diploma or equivalent, or a combination of education and relevant experience.
- 2+ years of experience in a customer-facing role, preferably in a retail sales or high-volume administrative environment.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Proficiency in scheduling software and Microsoft Office.
- Ability to travel locally for marketing events and networking opportunities.
We Offer:
- A competitive compensation package, including a generous hourly rate and bonus/profit-sharing opportunities.
- Employer-funded benefits, including health and wellness programs.
- RRSP program with employer-matching.
- Education assistance program and ongoing mentorship and professional development opportunities.
- A culture that promotes inclusivity and a shared passion for making a positive impact in our community.
HearUSA is committed to fair and accessible employment practices and welcomes applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
