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Operations Manager
2 months ago
Lead a Team of Customer Service Experts at The Brick
Are you passionate about delivering exceptional customer experiences and guiding a team to success? The Brick is seeking enthusiastic individuals with a customer-focused mindset to join our growing management team. If you have a proven track record in customer service, operations, and possess strong leadership skills, we encourage you to apply.
Your Responsibilities:
- Maintain high standards for store merchandising and customer service excellence.
- Recruit, hire, and train employees, providing ongoing guidance and performance evaluations.
- Effectively address customer service issues and provide timely solutions.
- Drive a culture of 100% customer satisfaction.
- Lead by example, fostering teamwork and collaboration across all departments.
- Ensure accurate data entry and maintain optimal inventory levels.
- Manage accounts receivable and payable with accuracy and efficiency.
- Uphold company policies and procedures consistently.
What We Look For:
- High school diploma or equivalent; post-secondary education is an asset.
- 2+ years of experience in customer service or sales.
- Exceptional leadership and communication skills.
- Ability to work collaboratively and develop team members effectively.
- Strong time management skills and a dedicated work ethic.
- Bilingual proficiency in French and English.
Why Choose The Brick?
- Comprehensive benefits package.
- Competitive compensation structure.
- Opportunities for career growth and advancement.
- Employee discounts on our wide range of products.
- Dynamic and engaging work environment.
