Guest Services Coordinator
4 weeks ago
As a Guest Services Coordinator, you will play a crucial role in shaping the first impression of our establishment.
Your responsibilities will include welcoming guests, managing bookings through our online reservation system, promoting merchandise such as photos and videos, and generally ensuring a warm and inviting atmosphere for all visitors.
Key Attributes, Skills, and Experience:
Ideal candidates will possess experience in retail or leisure environments and demonstrate exceptional customer service abilities. You should be personable and approachable, capable of thriving in a fast-paced setting while maintaining composure and professionalism.
We seek an individual who will take pride in enhancing each guest's experience from the moment they arrive until their departure.
The successful candidate will exhibit:
- A welcoming demeanor and a proactive attitude
- Familiarity with cash handling systems
- Proficiency in computer skills and the capacity to learn new systems (including booking platforms)
- Excellent multitasking capabilities
- The confidence to work independently as well as collaboratively within a dynamic team
The selected applicant will be required to work on a flexible schedule, including weekends and holiday periods.
Reporting Structure:
You will report directly to the Guest Services Team Leader and the General Manager.
Application Process:
Interested candidates are encouraged to submit their CV along with a cover letter.
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