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Commercial Operations Team Lead

2 months ago


Burnaby, British Columbia, Canada 019987 Hub International Insurance Brokers Full time

Transform Your Career with HUB International Insurance Brokers

We are seeking a highly motivated and experienced Commercial Operations Team Lead to join our dynamic team at HUB International Insurance Brokers. As a key member of our Commercial Lines team, you will play a critical role in supporting and guiding our staff through training and best practices.

About the Role

The Commercial Operations Team Lead will be responsible for implementing process workflows and ensuring that staff are up to date with current procedures and processes. You will work closely with our Vice President and Managers to provide support and guidance to our team members.

Key Responsibilities

  • Provide training and support for new hires and existing employees
  • Collaborate with Team Leads in REP to cross-train and provide support as needed for off-program business
  • Maintain confidentiality for all corporate and employee issues
  • Coach and mentor new and experienced staff members
  • Share and reinforce service level guidelines and process workflows
  • Work with Learning and Development leaders to structure and facilitate quarterly soft skills training

Requirements

  • Minimum two years Commercial industry experience
  • General Agent Level 2 license
  • Intermediate level of computer knowledge
  • Excellent communication skills (written and verbal)

Our Culture

We value self-starters with an entrepreneurial mindset who take ownership of their business. We want you to be innovative and open to sharing your ideas. You will work with urgency while providing a high level of professional service towards our customers, communities, and colleagues. You are a team player who positively impacts those around you, and we motivate each other to grow together.

About Us

HUB International Insurance Brokers is a leading insurance brokerage firm with a reputation for excellence. We offer a dynamic and fast-paced work environment with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.