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Retail Operations Supervisor

3 months ago

Hamilton, Ontario, Canada 2858082 Ontario Inc Full time
Position Overview

We are seeking a dedicated Retail Operations Supervisor to oversee our store's daily activities and ensure a high level of customer satisfaction. This role is crucial in managing staff and optimizing store performance.

Key Responsibilities
  • Staff Management: Assign tasks to sales associates and supervise their activities to ensure efficient operations.
  • Customer Service: Handle merchandise returns and resolve customer inquiries and complaints effectively.
  • Scheduling: Create and manage work schedules for the team to ensure adequate coverage.
  • Sales Performance: Actively participate in selling merchandise and driving sales initiatives.
  • Reporting: Prepare and analyze reports related to sales performance, inventory management, and personnel issues.
  • Inventory Control: Organize and maintain stock levels to meet customer demand.
Qualifications
  • Education: Completion of secondary school is required.
  • Experience: A minimum of 7 months of relevant experience in a retail environment.
Personal Attributes
  • Strong attention to detail and accuracy.
  • Ability to focus on client needs and provide excellent service.
  • Effective oral communication skills.
  • Dependable and reliable team player.
Work Conditions

This is a permanent position requiring 33 to 40 hours of work per week, with English as the primary language of communication.