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Client Relations Advisor

2 months ago

Cambridge, Ontario, Canada Canadian Tire - Cambridge 75 Dundas (Store #036) Full time

Overview

The Automotive Service Advisor serves as the primary point of contact for customers, addressing their requirements and expectations related to vehicle maintenance and repairs. This position acts as a vital link between the technician and the client, emphasizing the importance of exceptional customer service and effective communication to enhance the overall customer experience.

Key Responsibilities

Customer Engagement

  • Delivers outstanding customer service while maintaining a commitment to the needs of clients and their vehicles.
  • Responds promptly to customer inquiries, both via phone and in person.
  • Identifies customer needs and offers comprehensive solutions.
  • Contributes ideas and suggestions to enhance the customer experience within the Service Centre.
  • Addresses customer concerns and issues swiftly and effectively.
  • Handles challenging situations with professionalism.
  • Ensures clear communication with customers throughout the repair or maintenance process.

Operational Duties

  • Completes and reviews service orders with customers.
  • Estimates costs and timelines for service and repairs, ensuring that the final invoice matches the estimate and that vehicles are delivered punctually.
  • Acts as a liaison between customers and technicians, managing the progress of work orders.
  • Schedules service and repair appointments efficiently.
  • Utilizes computerized work order systems effectively.
  • Engages in training and development activities to enhance personal skills.
  • Shares potential opportunities or suggestions with management to improve profitability and increase sales.
  • Adheres to company policies, health and safety regulations, and departmental guidelines.
  • Performs additional tasks as required.

Qualifications

  • Familiarity with current trends in the automotive service sector.
  • Understanding of the mechanical components of vehicles.
  • Proficiency in utilizing auto parts ordering systems and computerized work order systems.
  • Basic math and typing skills.
  • Experience with CoStar is advantageous.
  • Prior experience in a similar role is preferred.
  • Valid driver's license for the province of employment.

Essential Skills and Attributes

Successful candidates will exhibit:

  • A strong commitment to customer service excellence.
  • A firm belief in the values of honesty, integrity, and respect.
  • The ability to interact with customers in a professional manner, fostering confidence and trust.
  • Capability to thrive in a fast-paced, customer-oriented environment.
  • Excellent communication skills, with the ability to listen attentively and provide clear instructions.
  • Aptitude for building and maintaining interpersonal relationships with both customers and colleagues.
  • Ability to organize, delegate, and follow up on daily tasks effectively.
  • Problem-solving skills and decision-making capabilities.
  • Team-oriented mindset to achieve shared objectives.
  • Adaptability and resilience under pressure.

Career Advancement Opportunities

  • Potential career paths include Service Manager, Store Manager, and General Manager.
  • Opportunities for growth within a vast network of Canadian Tire Service Centres.
  • Career prospects across the broader Canadian Tire family, including various subsidiaries.

Physical Requirements and Work Environment

In accordance with health and safety policies:

  • Ability to stand or walk for extended periods.
  • Capability to lift and carry merchandise items regularly, with varying weights.
  • Frequent lifting and turning throughout the work shift.
  • Ability to lift items from floor to shoulder height and waist level.
  • Climbing ladders while carrying items.
  • Ability to multitask, including walking and carrying items simultaneously.
  • Engagement in physical activities such as twisting, turning, and reaching above shoulder level.