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Network Operations Supervisor

2 months ago

Burlington, Ontario, Canada Halton District School Boards Full time
Job Summary

We are seeking a highly skilled and experienced Network Operations Supervisor to join our team at the Halton District School Board. The successful candidate will be responsible for strategically planning, designing, implementing, and maintaining the board's network infrastructure.

Key Responsibilities
  • Network Monitoring and Problem Resolution
  • Monitor the existing state of the HDSB internet, wifi, and networks through the use of network management tools and log analyzers.
  • Research and resolve network issues identified by HDSB staff (as reported in the HDSB ticketing system).
  • Identify network software/hardware issues and resolve via configuration, physical replacement, or use of third-party partners (e.g., Cogeco for board WAN).
  • Analyze, identify, and proactively act upon trends in the HDSB network that will degrade service to the end users.
  • Liaise with schools, management, and Information Services Security Operations team when identified network issues are the result of the actions of a threat actor.
Network Infrastructure Assessment, Design, and Implementation
  • Analyze, identify, and define changes to the existing network architecture and infrastructure to better serve the current and future needs of the user community and ensure board adherence to Ministry of Education requirements.
  • Analyze network trends and define the hardware, software, and infrastructure required to maintain a high service level to our customers (e.g., Assessment, Infrastructure Design).
  • Define the process for the infrastructure changes and perform those changes by upgrading hardware, changing network topologies, and configuration (Implementation).
Leadership and Supervision
  • Supervise and lead the Network Operations Team and projects.
  • Document and present technical procedures for Senior Leadership and all Information Services staff concerning the support and maintenance of all applicable HDSB technologies.
  • Share expertise and encourage and facilitate knowledge transfer.
  • Act as a senior escalation point for a variety of technologies in the board.
Qualifications
  • Bachelor's Degree in Computer Science.
  • Minimum of 7 years of relevant work experience.
  • Cisco Certified Networking Professional (CCNP) or equivalent.
  • ISC2 - Certified Cloud Security Professional (CCSP) or equivalent.
  • Enterprise level network design and architecture.
  • Enterprise level management and configuration - firewall, WiFi, routing, and switching.
  • Project Management.
  • Leadership Skills.
  • Customer Relations in a service environment.